Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
General Financial, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about General Financial, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Communication tactics
Communication tactics
2 complaints
- False statements or representation
False statements or representation
2 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
F
Grade F · 43.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about General Financial, Inc.?
General Financial, Inc. has accumulated 10 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was already discharged in bankruptcy and is no longer owed", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by Virginia with 2 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 43.5/100 places General Financial, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
7
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
F
43.5/100 composite
Response-quality profile
How General Financial, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does General Financial, Inc. compare to its peers?
General Financial, Inc… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-04 2019-04
Top Consumer Issues
Attempts to collect debt not owed4 (%)
Communication tactics2 (%)
False statements or representation2 (%)
Cont'd attempts collect debt not owed1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against General Financial, Inc. come from?
The states where consumers have filed the most CFPB complaints against General Financial, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against General Financial, Inc.
Across 7 states with at least one filing
- Virginia
Virginia
2 complaints
- Texas
Texas
2 complaints
- North Carolina
North Carolina
2 complaints
- South Carolina
South Carolina
1 complaints
- Missouri
Missouri
1 complaints
- Colorado
Colorado
1 complaints
- West Virginia
West Virginia
1 complaints
Frequently Asked Questions
What is the most common complaint against General Financial, Inc.? ▼
The most common issue consumers report about General Financial, Inc. is "Attempts to collect debt not owed", specifically "Debt was already discharged in bankruptcy and is no longer owed". This is based on 10 complaints filed with the CFPB.
Are complaints against General Financial, Inc. increasing or decreasing? ▼
Complaints against General Financial, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is General Financial, Inc.'s reputation grade? ▼
General Financial, Inc. has a reputation grade of F (score: 43.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does General Financial, Inc. respond to consumer complaints? ▼
General Financial, Inc. has a 0% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does General Financial, Inc. operate? ▼
General Financial, Inc. has received CFPB complaints from consumers in 7 states, with the most complaints from Virginia (2 complaints).
What can I do if General Financial, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If General Financial, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |