Total CFPB complaints
26
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 26 complaints
Garrison Investment Group — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Garrison Investment Group
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
12 complaints
- Attempts to collect debt not owed 4
Attempts to collect debt not owed
4 complaints
- Communication tactics 3
Communication tactics
3 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Problem with customer service 1
Problem with customer service
1 complaints
B
Grade B · 72.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Garrison Investment Group?
Garrison Investment Group has accumulated 26 total CFPB complaints across 11 states, with 12 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 46.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Florida with 8 and North Carolina with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 72.0/100 places Garrison Investment Group in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
12
46.2% of total history
Rising ↑
States active
11
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
72.0/100 composite
Response-quality profile
How Garrison Investment Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Garrison Investment Group compare to its peers?
Garrison Investment Gr… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-08 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action12 (%)
Attempts to collect debt not owed4 (%)
Written notification about debt2 (%)
Communication tactics3 (%)
Improper contact or sharing of info1 (%)
Problem with customer service1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 10 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Problem with customer service | — | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
Where do complaints against Garrison Investment Group come from?
The states where consumers have filed the most CFPB complaints against Garrison Investment Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Garrison Investment Group
Across 11 states with at least one filing
- Florida
Florida
8 complaints
- North Carolina
North Carolina
4 complaints
- Maryland
Maryland
4 complaints
- California 2
California
2 complaints
- New Jersey 2
New Jersey
2 complaints
- South Carolina 1
South Carolina
1 complaints
- Alabama 1
Alabama
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Garrison Investment Group? ▼
The most common issue consumers report about Garrison Investment Group is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 26 complaints filed with the CFPB.
Are complaints against Garrison Investment Group increasing or decreasing? ▼
Complaints against Garrison Investment Group are rising. The company received 12 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Garrison Investment Group's reputation grade? ▼
Garrison Investment Group has a reputation grade of B (score: 72.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Garrison Investment Group respond to consumer complaints? ▼
Garrison Investment Group has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Garrison Investment Group operate? ▼
Garrison Investment Group has received CFPB complaints from consumers in 11 states, with the most complaints from Florida (8 complaints).
What can I do if Garrison Investment Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Garrison Investment Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |