Total CFPB complaints
13
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 13 complaints
Friendly Finance Corporation — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Friendly Finance Corporation
- Communication tactics
Communication tactics
5 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
3 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
B
Grade B · 70.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Friendly Finance Corporation?
Friendly Finance Corporation has accumulated 13 total CFPB complaints across 8 states, with 1 filed in the most recent 12 months against 12 historical complaints before that window. The trailing-12-month volume represents 7.7% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 25% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by Maryland with 4 and Ohio with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 70.2/100 places Friendly Finance Corporation in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
7.7% of total history
Stable →
States active
8
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
25%
After company response
Reputation grade
B
70.2/100 composite
Response-quality profile
How Friendly Finance Corporation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 50.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Friendly Finance Corporation compare to its peers?
Friendly Finance Corpo… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-05 2025-07
Top Consumer Issues
Communication tactics5 (%)
Took or threatened to take negative or legal action3 (%)
Threatened to contact someone or share information improperly1 (%)
Taking/threatening an illegal action1 (%)
Attempts to collect debt not owed1 (%)
False statements or representation1 (%)
Written notification about debt1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 4 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
Where do complaints against Friendly Finance Corporation come from?
The states where consumers have filed the most CFPB complaints against Friendly Finance Corporation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Friendly Finance Corporation
Across 8 states with at least one filing
- Maryland
Maryland
4 complaints
- Ohio
Ohio
2 complaints
- Virginia
Virginia
2 complaints
- Michigan 1
Michigan
1 complaints
- Georgia 1
Georgia
1 complaints
- Illinois 1
Illinois
1 complaints
- Missouri 1
Missouri
1 complaints
- New Jersey 1
New Jersey
1 complaints
Frequently Asked Questions
What is the most common complaint against Friendly Finance Corporation? ▼
The most common issue consumers report about Friendly Finance Corporation is "Communication tactics", specifically "Frequent or repeated calls". This is based on 13 complaints filed with the CFPB.
Are complaints against Friendly Finance Corporation increasing or decreasing? ▼
Complaints against Friendly Finance Corporation have been stable. The company received 1 complaints in the last 12 months.
What is Friendly Finance Corporation's reputation grade? ▼
Friendly Finance Corporation has a reputation grade of B (score: 70.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Friendly Finance Corporation respond to consumer complaints? ▼
Friendly Finance Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 25% of cases.
In how many states does Friendly Finance Corporation operate? ▼
Friendly Finance Corporation has received CFPB complaints from consumers in 8 states, with the most complaints from Maryland (4 complaints).
What can I do if Friendly Finance Corporation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Friendly Finance Corporation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |