This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 32 complaints

Franklin Credit Management Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 17 states, reputation grade B.

Complaints by issue type

What consumers report about Franklin Credit Management Corporation

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 69.0/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Franklin Credit Management Corporation ranks ahead of 67% of the 5,283 collectors PlainCollector grades - 33% keep a cleaner CFPB record, on 32 all-time complaints and a 100% timely-response rate.

67th pct
reputation rank of 5,283 graded collectors
32
CFPB complaints, all-time
100%
answered inside the CFPB window
2
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Franklin Credit Management Corporation?

Franklin Credit Management Corporation has accumulated 32 total CFPB complaints across 17 states, with 2 filed in the most recent 12 months against 30 historical complaints before that window. The trailing-12-month volume represents 6.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Threatened to sue you for very old debt". The company posts a 100% timely-response rate against a 8% consumer-dispute-after-response rate.

Complaints have been recorded across 17 states, led by Texas with 6 and California with 5. Normalized against the full CFPB collector database, the reputation score of 69.0/100 places Franklin Credit Management Corporation in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

32

low-volume (CCDB)

Last 12 months

2

6.3% of all-time complaints

Falling ↓

States active

17

regional footprint

Timely response rate

100%

excellent band

Consumer disputes

8%

low (vertical avg ~19%)

Reputation grade

B

69.0/100 composite

How does Franklin Credit Management Corporation's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

69 67th percentile higher than 67% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Franklin Credit Management Corporation versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 7.7%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 30.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Franklin Credit Management Corporation compare to its peers?

How does Franklin Credit Management Corporation compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Franklin Credit Manage… National average
Complaints (last 12 mo)lower is better
2
0
268
Timely-response ratehigher is better
100%
84%
91%
Consumer-dispute ratelower is better
8%
16%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-07 2025-12

Issue Detail Breakdown

Issue Sub-Issue Complaints
Cont'd attempts collect debt not owed - 9
Took or threatened to take negative or legal action - 8
Attempts to collect debt not owed - 6
False statements or representation - 3
Disclosure verification of debt - 3
Written notification about debt - 2
Communication tactics - 1

Where do complaints against Franklin Credit Management Corporation come from?

Franklin Credit Management Corporation's own per-state count, not a national baseline.

Top states by complaints against Franklin Credit Management Corporation

Across 17 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Franklin Credit Management Corporation contacts you

A grade of B signals how Franklin Credit Management Corporation's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Franklin Credit Management Corporation and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Franklin Credit Management Corporation ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Franklin Credit Management Corporation? ▼

The most common issue consumers report about Franklin Credit Management Corporation is "Cont'd attempts collect debt not owed", specifically "Threatened to sue you for very old debt". This is based on 32 complaints filed with the CFPB.

Are complaints against Franklin Credit Management Corporation increasing or decreasing? ▼

Complaints against Franklin Credit Management Corporation are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.

What is Franklin Credit Management Corporation's reputation grade? ▼

Franklin Credit Management Corporation has a reputation grade of B (score: 69.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Franklin Credit Management Corporation respond to consumer complaints? ▼

Franklin Credit Management Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.

In how many states does Franklin Credit Management Corporation operate? ▼

Franklin Credit Management Corporation has received CFPB complaints from consumers in 17 states, with the most complaints from Texas (6 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.