Total CFPB complaints
2
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 2 complaints
FRANKLIN AMERICAN MORTGAGE CO. — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about FRANKLIN AMERICAN MORTGAGE CO.
- Written notification about debt
Written notification about debt
1 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
1 complaints
A
Grade A · 79.0/100 composite
This collector has an excellent complaint record — very few complaints relative to its size, with high response rates.
What do CFPB complaints reveal about FRANKLIN AMERICAN MORTGAGE CO.?
FRANKLIN AMERICAN MORTGAGE CO. has accumulated 2 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 2 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Virginia with 1 and Georgia with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 79.0/100 places FRANKLIN AMERICAN MORTGAGE CO. in grade band A, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
A
79.0/100 composite
Response-quality profile
How FRANKLIN AMERICAN MORTGAGE CO. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does FRANKLIN AMERICAN MORTGAGE CO. compare to its peers?
FRANKLIN AMERICAN MORT… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-07 2017-10
Top Consumer Issues
Written notification about debt1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
Where do complaints against FRANKLIN AMERICAN MORTGAGE CO. come from?
The states where consumers have filed the most CFPB complaints against FRANKLIN AMERICAN MORTGAGE CO.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against FRANKLIN AMERICAN MORTGAGE CO.
Across 2 states with at least one filing
- Virginia
Virginia
1 complaints
- Georgia
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against FRANKLIN AMERICAN MORTGAGE CO.? ▼
The most common issue consumers report about FRANKLIN AMERICAN MORTGAGE CO. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 2 complaints filed with the CFPB.
Are complaints against FRANKLIN AMERICAN MORTGAGE CO. increasing or decreasing? ▼
Complaints against FRANKLIN AMERICAN MORTGAGE CO. have been stable. The company received 0 complaints in the last 12 months.
What is FRANKLIN AMERICAN MORTGAGE CO.'s reputation grade? ▼
FRANKLIN AMERICAN MORTGAGE CO. has a reputation grade of A (score: 79.0/100). This collector has an excellent complaint record — very few complaints relative to its size, with high response rates.
Does FRANKLIN AMERICAN MORTGAGE CO. respond to consumer complaints? ▼
FRANKLIN AMERICAN MORTGAGE CO. has a 100% timely response rate to CFPB complaints.
In how many states does FRANKLIN AMERICAN MORTGAGE CO. operate? ▼
FRANKLIN AMERICAN MORTGAGE CO. has received CFPB complaints from consumers in 2 states, with the most complaints from Virginia (1 complaints).
What can I do if FRANKLIN AMERICAN MORTGAGE CO. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If FRANKLIN AMERICAN MORTGAGE CO. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |