Total CFPB complaints
1,183
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,183 complaints
Firstsource Business Process Services, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 50 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Firstsource Business Process Services, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
345 complaints
- Written notification about debt
Written notification about debt
182 complaints
- Communication tactics 133
Communication tactics
133 complaints
- False statements or representation 121
False statements or representation
121 complaints
- Cont'd attempts collect debt not owed 76
Cont'd attempts collect debt not owed
76 complaints
- Disclosure verification of debt 49
Disclosure verification of debt
49 complaints
D
Grade D · 57.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Firstsource Business Process Services, LLC?
Firstsource Business Process Services, LLC has accumulated 1,183 total CFPB complaints across 50 states, with 227 filed in the most recent 12 months against 956 historical complaints before that window. The trailing-12-month volume represents 19.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 50 states, led by Florida with 158 and California with 141, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.1/100 places Firstsource Business Process Services, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
227
19.2% of total history
Rising ↑
States active
50
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
D
57.1/100 composite
Response-quality profile
How Firstsource Business Process Services, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 29.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 89.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Firstsource Business Process Services, LLC compare to its peers?
Firstsource Business P… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed345 (%)
Written notification about debt182 (%)
False statements or representation121 (%)
Communication tactics133 (%)
Cont'd attempts collect debt not owed76 (%)
Disclosure verification of debt49 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 194 |
| Written notification about debt | Didn't receive enough information to verify debt | 129 |
| False statements or representation | Attempted to collect wrong amount | 121 |
| Communication tactics | Frequent or repeated calls | 94 |
| Attempts to collect debt not owed | Debt was result of identity theft | 85 |
| Cont'd attempts collect debt not owed | Debt is not mine | 76 |
| Attempts to collect debt not owed | Debt was paid | 66 |
| Written notification about debt | Didn't receive notice of right to dispute | 53 |
| Disclosure verification of debt | Not given enough info to verify debt | 49 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 39 |
Where do complaints against Firstsource Business Process Services, LLC come from?
The states where consumers have filed the most CFPB complaints against Firstsource Business Process Services, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Firstsource Business Process Services, LLC
Across 50 states with at least one filing
- Florida
Florida
158 complaints
- California
California
141 complaints
- Texas
Texas
98 complaints
- Georgia
Georgia
91 complaints
- New York 53
New York
53 complaints
- Pennsylvania 45
Pennsylvania
45 complaints
- North Carolina 44
North Carolina
44 complaints
- Ohio 40
Ohio
40 complaints
Frequently Asked Questions
What is the most common complaint against Firstsource Business Process Services, LLC? ▼
The most common issue consumers report about Firstsource Business Process Services, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,183 complaints filed with the CFPB.
Are complaints against Firstsource Business Process Services, LLC increasing or decreasing? ▼
Complaints against Firstsource Business Process Services, LLC are rising. The company received 227 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Firstsource Business Process Services, LLC's reputation grade? ▼
Firstsource Business Process Services, LLC has a reputation grade of D (score: 57.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Firstsource Business Process Services, LLC respond to consumer complaints? ▼
Firstsource Business Process Services, LLC has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Firstsource Business Process Services, LLC operate? ▼
Firstsource Business Process Services, LLC has received CFPB complaints from consumers in 50 states, with the most complaints from Florida (158 complaints).
What can I do if Firstsource Business Process Services, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Firstsource Business Process Services, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |