Total CFPB complaints
33
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 33 complaints
First Step Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 15 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about First Step Group, LLC
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
12 complaints
- Disclosure verification of debt
Disclosure verification of debt
8 complaints
- Communication tactics
Communication tactics
5 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
C
Grade C · 63.9/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about First Step Group, LLC?
First Step Group, LLC has accumulated 33 total CFPB complaints across 15 states, with 0 filed in the most recent 12 months against 33 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 85% timely-response rate against a 6% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 15 states, led by Florida with 5 and California with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.9/100 places First Step Group, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
15
Distinct state filings
Timely response rate
85%
Within CFPB SLA window
Consumer disputes
6%
After company response
Reputation grade
C
63.9/100 composite
Response-quality profile
How First Step Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 84.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 12.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 26.8%
Share of US states + territories with at least one filed complaint against this collector.
How does First Step Group, LLC compare to its peers?
First Step Group, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-06 2024-03
Top Consumer Issues
Disclosure verification of debt8 (%)
Cont'd attempts collect debt not owed12 (%)
Communication tactics5 (%)
False statements or representation2 (%)
Taking/threatening an illegal action1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Communication tactics | Frequent or repeated calls | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 2 |
| Taking/threatening an illegal action | Attempted to/Collected exempt funds | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
Where do complaints against First Step Group, LLC come from?
The states where consumers have filed the most CFPB complaints against First Step Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against First Step Group, LLC
Across 15 states with at least one filing
- Florida
Florida
5 complaints
- California
California
4 complaints
- Maryland
Maryland
3 complaints
- Texas
Texas
3 complaints
- Virginia
Virginia
2 complaints
- Maine
Maine
2 complaints
- New Jersey
New Jersey
2 complaints
- North Carolina
North Carolina
2 complaints
Frequently Asked Questions
What is the most common complaint against First Step Group, LLC? ▼
The most common issue consumers report about First Step Group, LLC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 33 complaints filed with the CFPB.
Are complaints against First Step Group, LLC increasing or decreasing? ▼
Complaints against First Step Group, LLC have been stable. The company received 0 complaints in the last 12 months.
What is First Step Group, LLC's reputation grade? ▼
First Step Group, LLC has a reputation grade of C (score: 63.9/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does First Step Group, LLC respond to consumer complaints? ▼
First Step Group, LLC has a 85% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.
In how many states does First Step Group, LLC operate? ▼
First Step Group, LLC has received CFPB complaints from consumers in 15 states, with the most complaints from Florida (5 complaints).
What can I do if First Step Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If First Step Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |