Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
FIRST HAWAIIAN, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about FIRST HAWAIIAN, INC.
- False statements or representation
False statements or representation
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
C
Grade C · 65.4/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about FIRST HAWAIIAN, INC.?
FIRST HAWAIIAN, INC. has accumulated 11 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 50% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Hawaii with 6 and Nevada with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.4/100 places FIRST HAWAIIAN, INC. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
50%
After company response
Reputation grade
C
65.4/100 composite
Response-quality profile
How FIRST HAWAIIAN, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does FIRST HAWAIIAN, INC. compare to its peers?
FIRST HAWAIIAN, INC. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-08 2023-02
Top Consumer Issues
Attempts to collect debt not owed2 (%)
False statements or representation3 (%)
Cont'd attempts collect debt not owed2 (%)
Written notification about debt2 (%)
Disclosure verification of debt1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against FIRST HAWAIIAN, INC. come from?
The states where consumers have filed the most CFPB complaints against FIRST HAWAIIAN, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against FIRST HAWAIIAN, INC.
Across 5 states with at least one filing
- Hawaii
Hawaii
6 complaints
- Nevada 2
Nevada
2 complaints
- Florida 1
Florida
1 complaints
- California 1
California
1 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against FIRST HAWAIIAN, INC.? ▼
The most common issue consumers report about FIRST HAWAIIAN, INC. is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 11 complaints filed with the CFPB.
Are complaints against FIRST HAWAIIAN, INC. increasing or decreasing? ▼
Complaints against FIRST HAWAIIAN, INC. have been stable. The company received 0 complaints in the last 12 months.
What is FIRST HAWAIIAN, INC.'s reputation grade? ▼
FIRST HAWAIIAN, INC. has a reputation grade of C (score: 65.4/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does FIRST HAWAIIAN, INC. respond to consumer complaints? ▼
FIRST HAWAIIAN, INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.
In how many states does FIRST HAWAIIAN, INC. operate? ▼
FIRST HAWAIIAN, INC. has received CFPB complaints from consumers in 5 states, with the most complaints from Hawaii (6 complaints).
What can I do if FIRST HAWAIIAN, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If FIRST HAWAIIAN, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |