This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 211 complaints

First Financial Resources, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 28 states, reputation grade C.

Complaints by issue type

What consumers report about First Financial Resources, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 63.1/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: First Financial Resources, Inc. ranks ahead of 53% of the 5,283 collectors PlainCollector grades - 47% keep a cleaner CFPB record, on 211 all-time complaints and a 97% timely-response rate.

53rd pct
reputation rank of 5,283 graded collectors
211
CFPB complaints, all-time
97%
answered inside the CFPB window
44
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about First Financial Resources, Inc.?

First Financial Resources, Inc. has accumulated 211 total CFPB complaints across 28 states, with 44 filed in the most recent 12 months against 167 historical complaints before that window. The trailing-12-month volume represents 20.9% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 97% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 28 states, led by Massachusetts with 116 and Florida with 13. Normalized against the full CFPB collector database, the reputation score of 63.1/100 places First Financial Resources, Inc. in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

211

mid-volume (CCDB)

Last 12 months

44

20.9% of all-time complaints

Stable →

States active

28

multi-region footprint

Timely response rate

97%

excellent band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

C

63.1/100 composite

How does First Financial Resources, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

63 53rd percentile higher than 53% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

First Financial Resources, Inc. versus the debt-collection vertical average.

Timely response within SLA 97.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 50.0%

Share of US states + territories with at least one filed complaint against this collector.

How does First Financial Resources, Inc. compare to its peers?

How does First Financial Resources, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
First Financial Resour… National average
Complaints (last 12 mo)lower is better
44
9
268
Timely-response ratehigher is better
97%
96%
91%
Consumer-dispute ratelower is better
0%
15%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-02 2023-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 105
Written notification about debt - 42
False statements or representation - 21
Took or threatened to take negative or legal action - 15
Cont'd attempts collect debt not owed - 9
Communication tactics - 8
Electronic communications - 5
Threatened to contact someone or share information improperly - 3
Disclosure verification of debt - 2
Improper contact or sharing of info - 1

Where do complaints against First Financial Resources, Inc. come from?

First Financial Resources, Inc.'s own per-state count, not a national baseline.

Top states by complaints against First Financial Resources, Inc.

Across 28 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if First Financial Resources, Inc. contacts you

A grade of C signals how First Financial Resources, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really First Financial Resources, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how First Financial Resources, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against First Financial Resources, Inc.? ▼

The most common issue consumers report about First Financial Resources, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 211 complaints filed with the CFPB.

Are complaints against First Financial Resources, Inc. increasing or decreasing? ▼

Complaints against First Financial Resources, Inc. have been stable. The company received 44 complaints in the last 12 months.

What is First Financial Resources, Inc.'s reputation grade? ▼

First Financial Resources, Inc. has a reputation grade of C (score: 63.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does First Financial Resources, Inc. respond to consumer complaints? ▼

First Financial Resources, Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does First Financial Resources, Inc. operate? ▼

First Financial Resources, Inc. has received CFPB complaints from consumers in 28 states, with the most complaints from Massachusetts (116 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.