Total CFPB complaints
20
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 20 complaints
First Direct Mediation — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about First Direct Mediation
- Communication tactics
Communication tactics
6 complaints
- False statements or representation
False statements or representation
6 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
3 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
C
Grade C · 59.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about First Direct Mediation?
First Direct Mediation has accumulated 20 total CFPB complaints across 11 states, with 0 filed in the most recent 12 months against 20 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Texas with 6 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.6/100 places First Direct Mediation in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Reputation grade
C
59.6/100 composite
Response-quality profile
How First Direct Mediation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does First Direct Mediation compare to its peers?
First Direct Mediation National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-08 2022-03
Top Consumer Issues
Communication tactics6 (%)
Threatened to contact someone or share information improperly2 (%)
False statements or representation6 (%)
Took or threatened to take negative or legal action3 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 3 |
| Communication tactics | Used obscene, profane, or other abusive language | 3 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| False statements or representation | Told you not to respond to a lawsuit they filed against you | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
Where do complaints against First Direct Mediation come from?
The states where consumers have filed the most CFPB complaints against First Direct Mediation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against First Direct Mediation
Across 11 states with at least one filing
- Texas
Texas
6 complaints
- California 2
California
2 complaints
- Tennessee 2
Tennessee
2 complaints
- Kentucky 2
Kentucky
2 complaints
- Florida 2
Florida
2 complaints
- Ohio 1
Ohio
1 complaints
- Louisiana 1
Louisiana
1 complaints
- Nevada 1
Nevada
1 complaints
Frequently Asked Questions
What is the most common complaint against First Direct Mediation? ▼
The most common issue consumers report about First Direct Mediation is "Communication tactics", specifically "Frequent or repeated calls". This is based on 20 complaints filed with the CFPB.
Are complaints against First Direct Mediation increasing or decreasing? ▼
Complaints against First Direct Mediation have been stable. The company received 0 complaints in the last 12 months.
What is First Direct Mediation's reputation grade? ▼
First Direct Mediation has a reputation grade of C (score: 59.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does First Direct Mediation respond to consumer complaints? ▼
First Direct Mediation has a 95% timely response rate to CFPB complaints.
In how many states does First Direct Mediation operate? ▼
First Direct Mediation has received CFPB complaints from consumers in 11 states, with the most complaints from Texas (6 complaints).
What can I do if First Direct Mediation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If First Direct Mediation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |