Total CFPB complaints
502
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 502 complaints
First Data Corporation — Debt Collector Complaint Profile
CFPB complaint profile across 47 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about First Data Corporation
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
204 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
137 complaints
- False statements or representation 33
False statements or representation
33 complaints
- Disclosure verification of debt 26
Disclosure verification of debt
26 complaints
- Communication tactics 19
Communication tactics
19 complaints
- Written notification about debt 16
Written notification about debt
16 complaints
D
Grade D · 55.7/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about First Data Corporation?
First Data Corporation has accumulated 502 total CFPB complaints across 47 states, with 0 filed in the most recent 12 months against 502 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 91% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 47 states, led by California with 80 and Texas with 56, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.7/100 places First Data Corporation in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
47
Distinct state filings
Timely response rate
91%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
D
55.7/100 composite
Response-quality profile
How First Data Corporation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 24.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 83.9%
Share of US states + territories with at least one filed complaint against this collector.
How does First Data Corporation compare to its peers?
First Data Corporation National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-04 2020-03
Top Consumer Issues
Cont'd attempts collect debt not owed204 (%)
Attempts to collect debt not owed137 (%)
False statements or representation33 (%)
Disclosure verification of debt26 (%)
Communication tactics19 (%)
Written notification about debt16 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 117 |
| Attempts to collect debt not owed | Debt is not yours | 69 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 45 |
| Attempts to collect debt not owed | Debt was result of identity theft | 42 |
| Cont'd attempts collect debt not owed | Debt was paid | 42 |
| False statements or representation | Attempted to collect wrong amount | 33 |
| Disclosure verification of debt | Not given enough info to verify debt | 26 |
| Attempts to collect debt not owed | Debt was paid | 26 |
| Communication tactics | Frequent or repeated calls | 19 |
| Written notification about debt | Didn't receive enough information to verify debt | 16 |
Where do complaints against First Data Corporation come from?
The states where consumers have filed the most CFPB complaints against First Data Corporation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against First Data Corporation
Across 47 states with at least one filing
- California
California
80 complaints
- Texas
Texas
56 complaints
- Florida
Florida
35 complaints
- Georgia 19
Georgia
19 complaints
- Ohio 18
Ohio
18 complaints
- North Carolina 17
North Carolina
17 complaints
- New York 17
New York
17 complaints
- Washington 16
Washington
16 complaints
Frequently Asked Questions
What is the most common complaint against First Data Corporation? ▼
The most common issue consumers report about First Data Corporation is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 502 complaints filed with the CFPB.
Are complaints against First Data Corporation increasing or decreasing? ▼
Complaints against First Data Corporation have been stable. The company received 0 complaints in the last 12 months.
What is First Data Corporation's reputation grade? ▼
First Data Corporation has a reputation grade of D (score: 55.7/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does First Data Corporation respond to consumer complaints? ▼
First Data Corporation has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does First Data Corporation operate? ▼
First Data Corporation has received CFPB complaints from consumers in 47 states, with the most complaints from California (80 complaints).
What can I do if First Data Corporation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If First Data Corporation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |