This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,402 complaints

First Credit Services Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade D.

Complaints by issue type

What consumers report about First Credit Services Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.9/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: First Credit Services Inc. ranks ahead of 31% of the 5,283 collectors PlainCollector grades - 69% keep a cleaner CFPB record, on 1,402 all-time complaints and a 99% timely-response rate.

31st pct
reputation rank of 5,283 graded collectors
1,402
CFPB complaints, all-time
99%
answered inside the CFPB window
425
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about First Credit Services Inc.?

First Credit Services Inc. has accumulated 1,402 total CFPB complaints across 49 states, with 425 filed in the most recent 12 months against 977 historical complaints before that window. The trailing-12-month volume represents 30.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 99% timely-response rate against a 15% consumer-dispute-after-response rate.

Complaints have been recorded across 49 states, led by Florida with 285 and Texas with 162. Normalized against the full CFPB collector database, the reputation score of 56.9/100 places First Credit Services Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

1,402

high-volume (CCDB)

Last 12 months

425

30.3% of all-time complaints

Rising ↑

States active

49

multi-region footprint

Timely response rate

99%

excellent band

Consumer disputes

15%

average (vertical avg ~19%)

Reputation grade

D

56.9/100 composite

How does First Credit Services Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

57 31st percentile higher than 31% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

First Credit Services Inc. versus the debt-collection vertical average.

Timely response within SLA 99.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 15.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 87.5%

Share of US states + territories with at least one filed complaint against this collector.

How does First Credit Services Inc. compare to its peers?

How does First Credit Services Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
First Credit Services … National average
Complaints (last 12 mo)lower is better
425
569
268
Timely-response ratehigher is better
99%
99%
91%
Consumer-dispute ratelower is better
15%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 594
Written notification about debt - 254
Took or threatened to take negative or legal action - 140
False statements or representation - 131
Communication tactics - 120
Cont'd attempts collect debt not owed - 95
Disclosure verification of debt - 36
Electronic communications - 15
Improper contact or sharing of info - 9
Threatened to contact someone or share information improperly - 8

Where do complaints against First Credit Services Inc. come from?

First Credit Services Inc.'s own per-state count, not a national baseline.

Top states by complaints against First Credit Services Inc.

Across 49 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if First Credit Services Inc. contacts you

A grade of D signals how First Credit Services Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really First Credit Services Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how First Credit Services Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against First Credit Services Inc.? ▼

The most common issue consumers report about First Credit Services Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,402 complaints filed with the CFPB.

Are complaints against First Credit Services Inc. increasing or decreasing? ▼

Complaints against First Credit Services Inc. are rising. The company received 425 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is First Credit Services Inc.'s reputation grade? ▼

First Credit Services Inc. has a reputation grade of D (score: 56.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does First Credit Services Inc. respond to consumer complaints? ▼

First Credit Services Inc. has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does First Credit Services Inc. operate? ▼

First Credit Services Inc. has received CFPB complaints from consumers in 49 states, with the most complaints from Florida (285 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.