Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
FIRST CASH FINANCIAL SERVICES, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about FIRST CASH FINANCIAL SERVICES, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
2 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
1 complaints
- Communication tactics
Communication tactics
1 complaints
B
Grade B · 75.9/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about FIRST CASH FINANCIAL SERVICES, INC.?
FIRST CASH FINANCIAL SERVICES, INC. has accumulated 6 total CFPB complaints across 3 states, with 0 filed in the most recent 12 months against 6 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 83% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Texas with 4 and Ohio with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 75.9/100 places FIRST CASH FINANCIAL SERVICES, INC. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
3
Distinct state filings
Timely response rate
83%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
75.9/100 composite
Response-quality profile
How FIRST CASH FINANCIAL SERVICES, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 83.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does FIRST CASH FINANCIAL SERVICES, INC. compare to its peers?
FIRST CASH FINANCIAL S… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-10 2020-06
Top Consumer Issues
Attempts to collect debt not owed2 (%)
Took or threatened to take negative or legal action1 (%)
Communication tactics1 (%)
Taking/threatening an illegal action2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
Where do complaints against FIRST CASH FINANCIAL SERVICES, INC. come from?
The states where consumers have filed the most CFPB complaints against FIRST CASH FINANCIAL SERVICES, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against FIRST CASH FINANCIAL SERVICES, INC.
Across 3 states with at least one filing
- Texas
Texas
4 complaints
- Ohio 1
Ohio
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against FIRST CASH FINANCIAL SERVICES, INC.? ▼
The most common issue consumers report about FIRST CASH FINANCIAL SERVICES, INC. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 6 complaints filed with the CFPB.
Are complaints against FIRST CASH FINANCIAL SERVICES, INC. increasing or decreasing? ▼
Complaints against FIRST CASH FINANCIAL SERVICES, INC. have been stable. The company received 0 complaints in the last 12 months.
What is FIRST CASH FINANCIAL SERVICES, INC.'s reputation grade? ▼
FIRST CASH FINANCIAL SERVICES, INC. has a reputation grade of B (score: 75.9/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does FIRST CASH FINANCIAL SERVICES, INC. respond to consumer complaints? ▼
FIRST CASH FINANCIAL SERVICES, INC. has a 83% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does FIRST CASH FINANCIAL SERVICES, INC. operate? ▼
FIRST CASH FINANCIAL SERVICES, INC. has received CFPB complaints from consumers in 3 states, with the most complaints from Texas (4 complaints).
What can I do if FIRST CASH FINANCIAL SERVICES, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If FIRST CASH FINANCIAL SERVICES, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |