Total CFPB complaints
47
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 47 complaints
First Associates Loan Servicing LLC — Debt Collector Complaint Profile
CFPB complaint profile across 20 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about First Associates Loan Servicing LLC
- Communication tactics
Communication tactics
10 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
9 complaints
- Written notification about debt
Written notification about debt
8 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
8 complaints
- False statements or representation 3
False statements or representation
3 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
C
Grade C · 63.8/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about First Associates Loan Servicing LLC?
First Associates Loan Servicing LLC has accumulated 47 total CFPB complaints across 20 states, with 0 filed in the most recent 12 months against 47 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 20 states, led by Iowa with 5 and Florida with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.8/100 places First Associates Loan Servicing LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
20
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
C
63.8/100 composite
Response-quality profile
How First Associates Loan Servicing LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 35.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 35.7%
Share of US states + territories with at least one filed complaint against this collector.
How does First Associates Loan Servicing LLC compare to its peers?
First Associates Loan … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-03 2020-02
Top Consumer Issues
Attempts to collect debt not owed9 (%)
Written notification about debt8 (%)
Cont'd attempts collect debt not owed8 (%)
Communication tactics10 (%)
False statements or representation3 (%)
Disclosure verification of debt2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 7 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Communication tactics | Frequent or repeated calls | 6 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 4 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 2 |
Where do complaints against First Associates Loan Servicing LLC come from?
The states where consumers have filed the most CFPB complaints against First Associates Loan Servicing LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against First Associates Loan Servicing LLC
Across 20 states with at least one filing
- Iowa
Iowa
5 complaints
- Florida
Florida
5 complaints
- North Carolina
North Carolina
5 complaints
- Tennessee
Tennessee
4 complaints
- South Carolina
South Carolina
4 complaints
- California
California
3 complaints
- Virginia
Virginia
2 complaints
- Colorado
Colorado
2 complaints
Frequently Asked Questions
What is the most common complaint against First Associates Loan Servicing LLC? ▼
The most common issue consumers report about First Associates Loan Servicing LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 47 complaints filed with the CFPB.
Are complaints against First Associates Loan Servicing LLC increasing or decreasing? ▼
Complaints against First Associates Loan Servicing LLC have been stable. The company received 0 complaints in the last 12 months.
What is First Associates Loan Servicing LLC's reputation grade? ▼
First Associates Loan Servicing LLC has a reputation grade of C (score: 63.8/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does First Associates Loan Servicing LLC respond to consumer complaints? ▼
First Associates Loan Servicing LLC has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does First Associates Loan Servicing LLC operate? ▼
First Associates Loan Servicing LLC has received CFPB complaints from consumers in 20 states, with the most complaints from Iowa (5 complaints).
What can I do if First Associates Loan Servicing LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If First Associates Loan Servicing LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |