Total CFPB complaints
25
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 25 complaints
FIRST AMERICAN FINANCIAL CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about FIRST AMERICAN FINANCIAL CORPORATION
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
5 complaints
- False statements or representation
False statements or representation
4 complaints
- Written notification about debt
Written notification about debt
4 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 68.1/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about FIRST AMERICAN FINANCIAL CORPORATION?
FIRST AMERICAN FINANCIAL CORPORATION has accumulated 25 total CFPB complaints across 9 states, with 1 filed in the most recent 12 months against 24 historical complaints before that window. The trailing-12-month volume represents 4.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by California with 12 and Michigan with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.1/100 places FIRST AMERICAN FINANCIAL CORPORATION in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
4.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
B
68.1/100 composite
Response-quality profile
How FIRST AMERICAN FINANCIAL CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does FIRST AMERICAN FINANCIAL CORPORATION compare to its peers?
FIRST AMERICAN FINANCI… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-07 2025-09
Top Consumer Issues
False statements or representation4 (%)
Took or threatened to take negative or legal action5 (%)
Written notification about debt4 (%)
Taking/threatening an illegal action3 (%)
Attempts to collect debt not owed3 (%)
Cont'd attempts collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Disclosure verification of debt1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 4 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 4 |
| Written notification about debt | Didn't receive enough information to verify debt | 4 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 3 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against FIRST AMERICAN FINANCIAL CORPORATION come from?
The states where consumers have filed the most CFPB complaints against FIRST AMERICAN FINANCIAL CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against FIRST AMERICAN FINANCIAL CORPORATION
Across 9 states with at least one filing
- California
California
12 complaints
- Michigan 3
Michigan
3 complaints
- Georgia 2
Georgia
2 complaints
- Arizona 2
Arizona
2 complaints
- North Carolina 1
North Carolina
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Florida 1
Florida
1 complaints
- Utah 1
Utah
1 complaints
Frequently Asked Questions
What is the most common complaint against FIRST AMERICAN FINANCIAL CORPORATION? ▼
The most common issue consumers report about FIRST AMERICAN FINANCIAL CORPORATION is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 25 complaints filed with the CFPB.
Are complaints against FIRST AMERICAN FINANCIAL CORPORATION increasing or decreasing? ▼
Complaints against FIRST AMERICAN FINANCIAL CORPORATION have been stable. The company received 1 complaints in the last 12 months.
What is FIRST AMERICAN FINANCIAL CORPORATION's reputation grade? ▼
FIRST AMERICAN FINANCIAL CORPORATION has a reputation grade of B (score: 68.1/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does FIRST AMERICAN FINANCIAL CORPORATION respond to consumer complaints? ▼
FIRST AMERICAN FINANCIAL CORPORATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does FIRST AMERICAN FINANCIAL CORPORATION operate? ▼
FIRST AMERICAN FINANCIAL CORPORATION has received CFPB complaints from consumers in 9 states, with the most complaints from California (12 complaints).
What can I do if FIRST AMERICAN FINANCIAL CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If FIRST AMERICAN FINANCIAL CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |