Total CFPB complaints
93
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 93 complaints
FINEX Group LLC — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about FINEX Group LLC
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
48 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
25 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
- Communication tactics 5
Communication tactics
5 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
F
Grade F · 38.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about FINEX Group LLC?
FINEX Group LLC has accumulated 93 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 93 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 25% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by California with 84 and Illinois with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 38.1/100 places FINEX Group LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
7
Distinct state filings
Timely response rate
25%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
F
38.1/100 composite
Response-quality profile
How FINEX Group LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 24.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 13.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does FINEX Group LLC compare to its peers?
FINEX Group LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-04 2023-07
Top Consumer Issues
Cont'd attempts collect debt not owed48 (%)
Attempts to collect debt not owed25 (%)
Disclosure verification of debt5 (%)
Communication tactics5 (%)
False statements or representation1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 46 |
| Attempts to collect debt not owed | Debt is not yours | 25 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Communication tactics | Threatened to take legal action | 2 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
Where do complaints against FINEX Group LLC come from?
The states where consumers have filed the most CFPB complaints against FINEX Group LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against FINEX Group LLC
Across 7 states with at least one filing
- California
California
84 complaints
- Illinois 1
Illinois
1 complaints
- Georgia 1
Georgia
1 complaints
- Virginia 1
Virginia
1 complaints
- Oklahoma 1
Oklahoma
1 complaints
- New York 1
New York
1 complaints
- New Mexico 1
New Mexico
1 complaints
Frequently Asked Questions
What is the most common complaint against FINEX Group LLC? ▼
The most common issue consumers report about FINEX Group LLC is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 93 complaints filed with the CFPB.
Are complaints against FINEX Group LLC increasing or decreasing? ▼
Complaints against FINEX Group LLC have been stable. The company received 0 complaints in the last 12 months.
What is FINEX Group LLC's reputation grade? ▼
FINEX Group LLC has a reputation grade of F (score: 38.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does FINEX Group LLC respond to consumer complaints? ▼
FINEX Group LLC has a 25% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does FINEX Group LLC operate? ▼
FINEX Group LLC has received CFPB complaints from consumers in 7 states, with the most complaints from California (84 complaints).
What can I do if FINEX Group LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If FINEX Group LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |