Total CFPB complaints
204
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 204 complaints
Financial Assistance Inc — Debt Collector Complaint Profile
CFPB complaint profile across 29 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Financial Assistance Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
83 complaints
- Took or threatened to take negative or legal action 31
Took or threatened to take negative or legal action
31 complaints
- Written notification about debt 31
Written notification about debt
31 complaints
- False statements or representation 20
False statements or representation
20 complaints
- Disclosure verification of debt 8
Disclosure verification of debt
8 complaints
- Cont'd attempts collect debt not owed 5
Cont'd attempts collect debt not owed
5 complaints
C
Grade C · 60.7/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Financial Assistance Inc?
Financial Assistance Inc has accumulated 204 total CFPB complaints across 29 states, with 41 filed in the most recent 12 months against 163 historical complaints before that window. The trailing-12-month volume represents 20.1% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 29 states, led by Washington with 53 and Nevada with 25, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.7/100 places Financial Assistance Inc in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
41
20.1% of total history
Stable →
States active
29
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
C
60.7/100 composite
Response-quality profile
How Financial Assistance Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 14.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 51.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Financial Assistance Inc compare to its peers?
Financial Assistance I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-02 2026-03
Top Consumer Issues
Attempts to collect debt not owed83 (%)
Took or threatened to take negative or legal action31 (%)
Written notification about debt31 (%)
False statements or representation20 (%)
Disclosure verification of debt8 (%)
Cont'd attempts collect debt not owed5 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 40 |
| Attempts to collect debt not owed | Debt was result of identity theft | 38 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 27 |
| Written notification about debt | Didn't receive enough information to verify debt | 21 |
| False statements or representation | Attempted to collect wrong amount | 20 |
| Written notification about debt | Didn't receive notice of right to dispute | 10 |
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Attempts to collect debt not owed | Debt was paid | 5 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 4 |
Where do complaints against Financial Assistance Inc come from?
The states where consumers have filed the most CFPB complaints against Financial Assistance Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Financial Assistance Inc
Across 29 states with at least one filing
- Washington
Washington
53 complaints
- Nevada
Nevada
25 complaints
- California 15
California
15 complaints
- Texas 13
Texas
13 complaints
- Florida 13
Florida
13 complaints
- Oregon 10
Oregon
10 complaints
- Georgia 9
Georgia
9 complaints
- Arizona 9
Arizona
9 complaints
Frequently Asked Questions
What is the most common complaint against Financial Assistance Inc? ▼
The most common issue consumers report about Financial Assistance Inc is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 204 complaints filed with the CFPB.
Are complaints against Financial Assistance Inc increasing or decreasing? ▼
Complaints against Financial Assistance Inc have been stable. The company received 41 complaints in the last 12 months.
What is Financial Assistance Inc's reputation grade? ▼
Financial Assistance Inc has a reputation grade of C (score: 60.7/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Financial Assistance Inc respond to consumer complaints? ▼
Financial Assistance Inc has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does Financial Assistance Inc operate? ▼
Financial Assistance Inc has received CFPB complaints from consumers in 29 states, with the most complaints from Washington (53 complaints).
What can I do if Financial Assistance Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Financial Assistance Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |