Total CFPB complaints
615
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 615 complaints
FIFTH THIRD FINANCIAL CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 38 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about FIFTH THIRD FINANCIAL CORPORATION
- Attempts to collect debt not owed
Attempts to collect debt not owed
160 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
93 complaints
- Communication tactics
Communication tactics
71 complaints
- Written notification about debt 43
Written notification about debt
43 complaints
- False statements or representation 35
False statements or representation
35 complaints
- Cont'd attempts collect debt not owed 24
Cont'd attempts collect debt not owed
24 complaints
D
Grade D · 57.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about FIFTH THIRD FINANCIAL CORPORATION?
FIFTH THIRD FINANCIAL CORPORATION has accumulated 615 total CFPB complaints across 38 states, with 104 filed in the most recent 12 months against 511 historical complaints before that window. The trailing-12-month volume represents 16.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 38 states, led by Ohio with 96 and Florida with 83, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.9/100 places FIFTH THIRD FINANCIAL CORPORATION in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
104
16.9% of total history
Rising ↑
States active
38
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
D
57.9/100 composite
Response-quality profile
How FIFTH THIRD FINANCIAL CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 28.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 67.9%
Share of US states + territories with at least one filed complaint against this collector.
How does FIFTH THIRD FINANCIAL CORPORATION compare to its peers?
FIFTH THIRD FINANCIAL … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed160 (%)
Communication tactics71 (%)
Took or threatened to take negative or legal action93 (%)
Written notification about debt43 (%)
False statements or representation35 (%)
Cont'd attempts collect debt not owed24 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 66 |
| Attempts to collect debt not owed | Debt was result of identity theft | 53 |
| Communication tactics | Frequent or repeated calls | 50 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 49 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 44 |
| Written notification about debt | Didn't receive enough information to verify debt | 43 |
| Attempts to collect debt not owed | Debt was paid | 41 |
| False statements or representation | Attempted to collect wrong amount | 35 |
| Cont'd attempts collect debt not owed | Debt is not mine | 24 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 21 |
Where do complaints against FIFTH THIRD FINANCIAL CORPORATION come from?
The states where consumers have filed the most CFPB complaints against FIFTH THIRD FINANCIAL CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against FIFTH THIRD FINANCIAL CORPORATION
Across 38 states with at least one filing
- Ohio
Ohio
96 complaints
- Florida
Florida
83 complaints
- Illinois
Illinois
63 complaints
- Michigan
Michigan
49 complaints
- Georgia
Georgia
40 complaints
- North Carolina
North Carolina
39 complaints
- Texas 38
Texas
38 complaints
- Indiana 36
Indiana
36 complaints
Frequently Asked Questions
What is the most common complaint against FIFTH THIRD FINANCIAL CORPORATION? ▼
The most common issue consumers report about FIFTH THIRD FINANCIAL CORPORATION is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 615 complaints filed with the CFPB.
Are complaints against FIFTH THIRD FINANCIAL CORPORATION increasing or decreasing? ▼
Complaints against FIFTH THIRD FINANCIAL CORPORATION are rising. The company received 104 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is FIFTH THIRD FINANCIAL CORPORATION's reputation grade? ▼
FIFTH THIRD FINANCIAL CORPORATION has a reputation grade of D (score: 57.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does FIFTH THIRD FINANCIAL CORPORATION respond to consumer complaints? ▼
FIFTH THIRD FINANCIAL CORPORATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does FIFTH THIRD FINANCIAL CORPORATION operate? ▼
FIFTH THIRD FINANCIAL CORPORATION has received CFPB complaints from consumers in 38 states, with the most complaints from Ohio (96 complaints).
What can I do if FIFTH THIRD FINANCIAL CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If FIFTH THIRD FINANCIAL CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |