Total CFPB complaints
407
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 407 complaints
Fidelity National Information Services, Inc. (FNIS) — Debt Collector Complaint Profile
CFPB complaint profile across 45 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Fidelity National Information Services, Inc. (FNIS)
- Attempts to collect debt not owed
Attempts to collect debt not owed
157 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
97 complaints
- Written notification about debt 22
Written notification about debt
22 complaints
- False statements or representation 20
False statements or representation
20 complaints
- Communication tactics 18
Communication tactics
18 complaints
- Disclosure verification of debt 13
Disclosure verification of debt
13 complaints
D
Grade D · 58.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Fidelity National Information Services, Inc. (FNIS)?
Fidelity National Information Services, Inc. (FNIS) has accumulated 407 total CFPB complaints across 45 states, with 65 filed in the most recent 12 months against 342 historical complaints before that window. The trailing-12-month volume represents 16.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 45 states, led by California with 51 and Florida with 49, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.0/100 places Fidelity National Information Services, Inc. (FNIS) in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
65
16.0% of total history
Rising ↑
States active
45
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
D
58.0/100 composite
Response-quality profile
How Fidelity National Information Services, Inc. (FNIS) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 29.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 80.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Fidelity National Information Services, Inc. (FNIS) compare to its peers?
Fidelity National Info… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-02 2026-02
Top Consumer Issues
Attempts to collect debt not owed157 (%)
Cont'd attempts collect debt not owed97 (%)
Written notification about debt22 (%)
False statements or representation20 (%)
Communication tactics18 (%)
Disclosure verification of debt13 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 78 |
| Cont'd attempts collect debt not owed | Debt is not mine | 63 |
| Attempts to collect debt not owed | Debt was result of identity theft | 50 |
| Attempts to collect debt not owed | Debt was paid | 29 |
| Written notification about debt | Didn't receive enough information to verify debt | 22 |
| Cont'd attempts collect debt not owed | Debt was paid | 21 |
| False statements or representation | Attempted to collect wrong amount | 20 |
| Communication tactics | Frequent or repeated calls | 18 |
| Disclosure verification of debt | Not given enough info to verify debt | 13 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 13 |
Where do complaints against Fidelity National Information Services, Inc. (FNIS) come from?
The states where consumers have filed the most CFPB complaints against Fidelity National Information Services, Inc. (FNIS). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Fidelity National Information Services, Inc. (FNIS)
Across 45 states with at least one filing
- California
California
51 complaints
- Florida
Florida
49 complaints
- Texas
Texas
28 complaints
- New York
New York
21 complaints
- Illinois 19
Illinois
19 complaints
- Georgia 17
Georgia
17 complaints
- Ohio 17
Ohio
17 complaints
- New Jersey 15
New Jersey
15 complaints
Frequently Asked Questions
What is the most common complaint against Fidelity National Information Services, Inc. (FNIS)? ▼
The most common issue consumers report about Fidelity National Information Services, Inc. (FNIS) is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 407 complaints filed with the CFPB.
Are complaints against Fidelity National Information Services, Inc. (FNIS) increasing or decreasing? ▼
Complaints against Fidelity National Information Services, Inc. (FNIS) are rising. The company received 65 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Fidelity National Information Services, Inc. (FNIS)'s reputation grade? ▼
Fidelity National Information Services, Inc. (FNIS) has a reputation grade of D (score: 58.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Fidelity National Information Services, Inc. (FNIS) respond to consumer complaints? ▼
Fidelity National Information Services, Inc. (FNIS) has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Fidelity National Information Services, Inc. (FNIS) operate? ▼
Fidelity National Information Services, Inc. (FNIS) has received CFPB complaints from consumers in 45 states, with the most complaints from California (51 complaints).
What can I do if Fidelity National Information Services, Inc. (FNIS) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Fidelity National Information Services, Inc. (FNIS) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |