Total CFPB complaints
3
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 3 complaints
Federated Student Loan Services — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Federated Student Loan Services
- Written notification about debt
Written notification about debt
1 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
1 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
1 complaints
F
Grade F · 40.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Federated Student Loan Services?
Federated Student Loan Services has accumulated 3 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 3 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive notice of right to dispute", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Florida with 2 and South Carolina with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 40.1/100 places Federated Student Loan Services in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
2
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
40.1/100 composite
Response-quality profile
How Federated Student Loan Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Federated Student Loan Services compare to its peers?
Federated Student Loan… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-10 2025-01
Top Consumer Issues
Written notification about debt1 (%)
Attempts to collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Written notification about debt — Didn't receive notice of right to dispute
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
Where do complaints against Federated Student Loan Services come from?
The states where consumers have filed the most CFPB complaints against Federated Student Loan Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Federated Student Loan Services
Across 2 states with at least one filing
- Florida
Florida
2 complaints
- South Carolina
South Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Federated Student Loan Services? ▼
The most common issue consumers report about Federated Student Loan Services is "Written notification about debt", specifically "Didn't receive notice of right to dispute". This is based on 3 complaints filed with the CFPB.
Are complaints against Federated Student Loan Services increasing or decreasing? ▼
Complaints against Federated Student Loan Services are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Federated Student Loan Services's reputation grade? ▼
Federated Student Loan Services has a reputation grade of F (score: 40.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Federated Student Loan Services respond to consumer complaints? ▼
Federated Student Loan Services has a 0% timely response rate to CFPB complaints.
In how many states does Federated Student Loan Services operate? ▼
Federated Student Loan Services has received CFPB complaints from consumers in 2 states, with the most complaints from Florida (2 complaints).
What can I do if Federated Student Loan Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Federated Student Loan Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |