Total CFPB complaints
44
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 44 complaints
Falls Collection Service Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Falls Collection Service Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
13 complaints
- Written notification about debt
Written notification about debt
9 complaints
- Disclosure verification of debt
Disclosure verification of debt
8 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Took or threatened to take negative or legal action 4
Took or threatened to take negative or legal action
4 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
C
Grade C · 61.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Falls Collection Service Inc.?
Falls Collection Service Inc. has accumulated 44 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 44 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 91% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Illinois with 20 and Wisconsin with 17, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.2/100 places Falls Collection Service Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
5
Distinct state filings
Timely response rate
91%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
C
61.2/100 composite
Response-quality profile
How Falls Collection Service Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Falls Collection Service Inc. compare to its peers?
Falls Collection Servi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-02 2024-07
Top Consumer Issues
Written notification about debt9 (%)
Attempts to collect debt not owed13 (%)
False statements or representation5 (%)
Disclosure verification of debt8 (%)
Took or threatened to take negative or legal action4 (%)
Cont'd attempts collect debt not owed3 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 9 |
| Attempts to collect debt not owed | Debt is not yours | 7 |
| Attempts to collect debt not owed | Debt was result of identity theft | 5 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Disclosure verification of debt | Right to dispute notice not received | 5 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Falls Collection Service Inc. come from?
The states where consumers have filed the most CFPB complaints against Falls Collection Service Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Falls Collection Service Inc.
Across 5 states with at least one filing
- Illinois
Illinois
20 complaints
- Wisconsin
Wisconsin
17 complaints
- California 4
California
4 complaints
- Texas 2
Texas
2 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Falls Collection Service Inc.? ▼
The most common issue consumers report about Falls Collection Service Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 44 complaints filed with the CFPB.
Are complaints against Falls Collection Service Inc. increasing or decreasing? ▼
Complaints against Falls Collection Service Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Falls Collection Service Inc.'s reputation grade? ▼
Falls Collection Service Inc. has a reputation grade of C (score: 61.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Falls Collection Service Inc. respond to consumer complaints? ▼
Falls Collection Service Inc. has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does Falls Collection Service Inc. operate? ▼
Falls Collection Service Inc. has received CFPB complaints from consumers in 5 states, with the most complaints from Illinois (20 complaints).
What can I do if Falls Collection Service Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Falls Collection Service Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |