Total CFPB complaints
7
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 7 complaints
Express Cash Mart Management — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Express Cash Mart Management
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
B
Grade B · 66.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Express Cash Mart Management?
Express Cash Mart Management has accumulated 7 total CFPB complaints across 4 states, with 1 filed in the most recent 12 months against 6 historical complaints before that window. The trailing-12-month volume represents 14.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 57% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Missouri with 2 and Wisconsin with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.3/100 places Express Cash Mart Management in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
14.3% of total history
Rising ↑
States active
4
Distinct state filings
Timely response rate
57%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
66.3/100 composite
Response-quality profile
How Express Cash Mart Management performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 57.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Express Cash Mart Management compare to its peers?
Express Cash Mart Mana… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-05 2025-09
Top Consumer Issues
Attempts to collect debt not owed3 (%)
Communication tactics1 (%)
Improper contact or sharing of info2 (%)
Written notification about debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Express Cash Mart Management come from?
The states where consumers have filed the most CFPB complaints against Express Cash Mart Management. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Express Cash Mart Management
Across 4 states with at least one filing
- Missouri
Missouri
2 complaints
- Wisconsin
Wisconsin
2 complaints
- Washington
Washington
1 complaints
- Texas
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against Express Cash Mart Management? ▼
The most common issue consumers report about Express Cash Mart Management is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 7 complaints filed with the CFPB.
Are complaints against Express Cash Mart Management increasing or decreasing? ▼
Complaints against Express Cash Mart Management are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Express Cash Mart Management's reputation grade? ▼
Express Cash Mart Management has a reputation grade of B (score: 66.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Express Cash Mart Management respond to consumer complaints? ▼
Express Cash Mart Management has a 57% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Express Cash Mart Management operate? ▼
Express Cash Mart Management has received CFPB complaints from consumers in 4 states, with the most complaints from Missouri (2 complaints).
What can I do if Express Cash Mart Management is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Express Cash Mart Management violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |