This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 50,287 complaints

Experian Information Solutions Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 54 states, reputation grade D.

Complaints by issue type

What consumers report about Experian Information Solutions Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 55.8/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Experian Information Solutions Inc. ranks ahead of 28% of the 5,283 collectors PlainCollector grades - 72% keep a cleaner CFPB record, on 50,287 all-time complaints and a 100% timely-response rate.

28th pct
reputation rank of 5,283 graded collectors
50,287
CFPB complaints, all-time
100%
answered inside the CFPB window
14,628
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Experian Information Solutions Inc.?

Experian Information Solutions Inc. has accumulated 50,287 total CFPB complaints across 54 states, with 14,628 filed in the most recent 12 months against 35,659 historical complaints before that window. The trailing-12-month volume represents 29.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Notification didn't disclose it was an attempt to collect a debt". The company posts a 100% timely-response rate against a 17% consumer-dispute-after-response rate.

Complaints have been recorded across 54 states, led by Texas with 12,047 and Florida with 5,567. Normalized against the full CFPB collector database, the reputation score of 55.8/100 places Experian Information Solutions Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

50,287

mega-volume (CCDB)

Last 12 months

14,628

29.1% of all-time complaints

Rising ↑

States active

54

nationwide footprint

Timely response rate

100%

excellent band

Consumer disputes

17%

average (vertical avg ~19%)

Reputation grade

D

55.8/100 composite

How does Experian Information Solutions Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

56 28th percentile higher than 28% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Experian Information Solutions Inc. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 16.7%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 96.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Experian Information Solutions Inc. compare to its peers?

How does Experian Information Solutions Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Experian Information S… National average
Complaints (last 12 mo)lower is better
14,628
18,209
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
17%
18%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 26,912
Written notification about debt - 19,528
False statements or representation - 1,960
Took or threatened to take negative or legal action - 1,353
Communication tactics - 244
Threatened to contact someone or share information improperly - 119
Electronic communications - 118
Cont'd attempts collect debt not owed - 30
Disclosure verification of debt - 19
Improper contact or sharing of info - 4

Where do complaints against Experian Information Solutions Inc. come from?

Experian Information Solutions Inc.'s own per-state count, not a national baseline.

Top states by complaints against Experian Information Solutions Inc.

Across 54 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Experian Information Solutions Inc. contacts you

A grade of D signals how Experian Information Solutions Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Experian Information Solutions Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Experian Information Solutions Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Experian Information Solutions Inc.? ▼

The most common issue consumers report about Experian Information Solutions Inc. is "Attempts to collect debt not owed", specifically "Notification didn't disclose it was an attempt to collect a debt". This is based on 50,287 complaints filed with the CFPB.

Are complaints against Experian Information Solutions Inc. increasing or decreasing? ▼

Complaints against Experian Information Solutions Inc. are rising. The company received 14,628 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Experian Information Solutions Inc.'s reputation grade? ▼

Experian Information Solutions Inc. has a reputation grade of D (score: 55.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Experian Information Solutions Inc. respond to consumer complaints? ▼

Experian Information Solutions Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Experian Information Solutions Inc. operate? ▼

Experian Information Solutions Inc. has received CFPB complaints from consumers in 54 states, with the most complaints from Texas (12,047 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.