Total CFPB complaints
48,289
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 48,289 complaints
Experian Information Solutions Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 54 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Experian Information Solutions Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
25,509 complaints
- Written notification about debt
Written notification about debt
18,579 complaints
- False statements or representation 1,591
False statements or representation
1,591 complaints
- Took or threatened to take negative or legal action 946
Took or threatened to take negative or legal action
946 complaints
- Confusing or missing disclosures 224
Confusing or missing disclosures
224 complaints
D
Grade D · 55.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Experian Information Solutions Inc.?
Experian Information Solutions Inc. has accumulated 48,289 total CFPB complaints across 54 states, with 18,077 filed in the most recent 12 months against 30,212 historical complaints before that window. The trailing-12-month volume represents 37.4% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Notification didn't disclose it was an attempt to collect a debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 54 states, led by Texas with 11,713 and Florida with 5,377, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.8/100 places Experian Information Solutions Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
18,077
37.4% of total history
Stable →
States active
54
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
D
55.8/100 composite
Response-quality profile
How Experian Information Solutions Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 96.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Experian Information Solutions Inc. compare to its peers?
Experian Information S… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Written notification about debt18,579 (%)
Attempts to collect debt not owed25,509 (%)
False statements or representation1,591 (%)
Took or threatened to take negative or legal action946 (%)
Confusing or missing disclosures224 (%)
Most common issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 15,255 |
| Attempts to collect debt not owed | Debt was result of identity theft | 12,784 |
| Attempts to collect debt not owed | Debt is not yours | 11,404 |
| Written notification about debt | Didn't receive enough information to verify debt | 2,323 |
| False statements or representation | Attempted to collect wrong amount | 1,591 |
| Written notification about debt | Didn't receive notice of right to dispute | 1,001 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 946 |
| Attempts to collect debt not owed | Debt was paid | 885 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 436 |
| Confusing or missing disclosures | — | 224 |
Where do complaints against Experian Information Solutions Inc. come from?
The states where consumers have filed the most CFPB complaints against Experian Information Solutions Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Experian Information Solutions Inc.
Across 54 states with at least one filing
- Texas
Texas
11,713 complaints
- Florida
Florida
5,377 complaints
- California 4,564
California
4,564 complaints
- Georgia 3,884
Georgia
3,884 complaints
- New York 2,871
New York
2,871 complaints
- Pennsylvania 2,068
Pennsylvania
2,068 complaints
- Illinois 1,597
Illinois
1,597 complaints
- North Carolina 1,278
North Carolina
1,278 complaints
Frequently Asked Questions
What is the most common complaint against Experian Information Solutions Inc.? ▼
The most common issue consumers report about Experian Information Solutions Inc. is "Written notification about debt", specifically "Notification didn't disclose it was an attempt to collect a debt". This is based on 48,289 complaints filed with the CFPB.
Are complaints against Experian Information Solutions Inc. increasing or decreasing? ▼
Complaints against Experian Information Solutions Inc. have been stable. The company received 18,077 complaints in the last 12 months.
What is Experian Information Solutions Inc.'s reputation grade? ▼
Experian Information Solutions Inc. has a reputation grade of D (score: 55.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Experian Information Solutions Inc. respond to consumer complaints? ▼
Experian Information Solutions Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Experian Information Solutions Inc. operate? ▼
Experian Information Solutions Inc. has received CFPB complaints from consumers in 54 states, with the most complaints from Texas (11,713 complaints).
What can I do if Experian Information Solutions Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Experian Information Solutions Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |