Total CFPB complaints
5
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 5 complaints
Excella Recovery Group — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Excella Recovery Group
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
F
Grade F · 38.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Excella Recovery Group?
Excella Recovery Group has accumulated 5 total CFPB complaints across 4 states, with 0 filed in the most recent 12 months against 5 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate against a 40% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Colorado with 2 and Utah with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 38.2/100 places Excella Recovery Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
4
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Consumer disputes
40%
After company response
Reputation grade
F
38.2/100 composite
Response-quality profile
How Excella Recovery Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 80.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Excella Recovery Group compare to its peers?
Excella Recovery Group National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-05 2016-05
Top Consumer Issues
Cont'd attempts collect debt not owed3 (%)
Taking/threatening an illegal action1 (%)
Improper contact or sharing of info1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
Where do complaints against Excella Recovery Group come from?
The states where consumers have filed the most CFPB complaints against Excella Recovery Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Excella Recovery Group
Across 4 states with at least one filing
- Colorado
Colorado
2 complaints
- Utah
Utah
1 complaints
- California
California
1 complaints
- Michigan
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Excella Recovery Group? ▼
The most common issue consumers report about Excella Recovery Group is "Cont'd attempts collect debt not owed", specifically "Debt was paid". This is based on 5 complaints filed with the CFPB.
Are complaints against Excella Recovery Group increasing or decreasing? ▼
Complaints against Excella Recovery Group have been stable. The company received 0 complaints in the last 12 months.
What is Excella Recovery Group's reputation grade? ▼
Excella Recovery Group has a reputation grade of F (score: 38.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Excella Recovery Group respond to consumer complaints? ▼
Excella Recovery Group has a 0% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.
In how many states does Excella Recovery Group operate? ▼
Excella Recovery Group has received CFPB complaints from consumers in 4 states, with the most complaints from Colorado (2 complaints).
What can I do if Excella Recovery Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Excella Recovery Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |