Total CFPB complaints
22
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 22 complaints
EVERBANK, NATIONAL ASSOCIATION — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about EVERBANK, NATIONAL ASSOCIATION
- Disclosure verification of debt
Disclosure verification of debt
5 complaints
- False statements or representation
False statements or representation
4 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Communication tactics
Communication tactics
3 complaints
- Written notification about debt
Written notification about debt
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
B
Grade B · 68.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about EVERBANK, NATIONAL ASSOCIATION?
EVERBANK, NATIONAL ASSOCIATION has accumulated 22 total CFPB complaints across 11 states, with 2 filed in the most recent 12 months against 20 historical complaints before that window. The trailing-12-month volume represents 9.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by New York with 3 and Texas with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.2/100 places EVERBANK, NATIONAL ASSOCIATION in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
9.1% of total history
Rising ↑
States active
11
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
B
68.2/100 composite
Response-quality profile
How EVERBANK, NATIONAL ASSOCIATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does EVERBANK, NATIONAL ASSOCIATION compare to its peers?
EVERBANK, NATIONAL ASS… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-11 2025-05
Top Consumer Issues
Disclosure verification of debt5 (%)
False statements or representation4 (%)
Attempts to collect debt not owed4 (%)
Written notification about debt2 (%)
Communication tactics3 (%)
Cont'd attempts collect debt not owed2 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 5 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against EVERBANK, NATIONAL ASSOCIATION come from?
The states where consumers have filed the most CFPB complaints against EVERBANK, NATIONAL ASSOCIATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against EVERBANK, NATIONAL ASSOCIATION
Across 11 states with at least one filing
- New York
New York
3 complaints
- Texas
Texas
3 complaints
- Florida
Florida
3 complaints
- Michigan
Michigan
3 complaints
- California
California
3 complaints
- Colorado 1
Colorado
1 complaints
- Georgia 1
Georgia
1 complaints
- Arizona 1
Arizona
1 complaints
Frequently Asked Questions
What is the most common complaint against EVERBANK, NATIONAL ASSOCIATION? ▼
The most common issue consumers report about EVERBANK, NATIONAL ASSOCIATION is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 22 complaints filed with the CFPB.
Are complaints against EVERBANK, NATIONAL ASSOCIATION increasing or decreasing? ▼
Complaints against EVERBANK, NATIONAL ASSOCIATION are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is EVERBANK, NATIONAL ASSOCIATION's reputation grade? ▼
EVERBANK, NATIONAL ASSOCIATION has a reputation grade of B (score: 68.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does EVERBANK, NATIONAL ASSOCIATION respond to consumer complaints? ▼
EVERBANK, NATIONAL ASSOCIATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does EVERBANK, NATIONAL ASSOCIATION operate? ▼
EVERBANK, NATIONAL ASSOCIATION has received CFPB complaints from consumers in 11 states, with the most complaints from New York (3 complaints).
What can I do if EVERBANK, NATIONAL ASSOCIATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If EVERBANK, NATIONAL ASSOCIATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |