Total CFPB complaints
9
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 9 complaints
Equinox Financial Management Solutions, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Equinox Financial Management Solutions, Inc.
- False statements or representation
False statements or representation
3 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- Communication tactics
Communication tactics
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 76.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Equinox Financial Management Solutions, Inc.?
Equinox Financial Management Solutions, Inc. has accumulated 9 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 9 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 11% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Massachusetts with 1 and Puerto Rico with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 76.3/100 places Equinox Financial Management Solutions, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
11%
After company response
Reputation grade
B
76.3/100 composite
Response-quality profile
How Equinox Financial Management Solutions, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 22.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Equinox Financial Management Solutions, Inc. compare to its peers?
Equinox Financial Mana… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-05 2016-09
Top Consumer Issues
False statements or representation3 (%)
Cont'd attempts collect debt not owed3 (%)
Communication tactics2 (%)
Disclosure verification of debt1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Equinox Financial Management Solutions, Inc. come from?
The states where consumers have filed the most CFPB complaints against Equinox Financial Management Solutions, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Equinox Financial Management Solutions, Inc.
Across 9 states with at least one filing
- Massachusetts
Massachusetts
1 complaints
- Puerto Rico
Puerto Rico
1 complaints
- Illinois
Illinois
1 complaints
- Florida
Florida
1 complaints
- Texas
Texas
1 complaints
- Michigan
Michigan
1 complaints
- Missouri
Missouri
1 complaints
- Kansas
Kansas
1 complaints
Frequently Asked Questions
What is the most common complaint against Equinox Financial Management Solutions, Inc.? ▼
The most common issue consumers report about Equinox Financial Management Solutions, Inc. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 9 complaints filed with the CFPB.
Are complaints against Equinox Financial Management Solutions, Inc. increasing or decreasing? ▼
Complaints against Equinox Financial Management Solutions, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Equinox Financial Management Solutions, Inc.'s reputation grade? ▼
Equinox Financial Management Solutions, Inc. has a reputation grade of B (score: 76.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Equinox Financial Management Solutions, Inc. respond to consumer complaints? ▼
Equinox Financial Management Solutions, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 11% of cases.
In how many states does Equinox Financial Management Solutions, Inc. operate? ▼
Equinox Financial Management Solutions, Inc. has received CFPB complaints from consumers in 9 states, with the most complaints from Massachusetts (1 complaints).
What can I do if Equinox Financial Management Solutions, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Equinox Financial Management Solutions, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |