Total CFPB complaints
4
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 4 complaints
Envision Payment Solutions, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Envision Payment Solutions, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
D
Grade D · 55.7/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Envision Payment Solutions, Inc.?
Envision Payment Solutions, Inc. has accumulated 4 total CFPB complaints across 4 states, with 1 filed in the most recent 12 months against 3 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 50% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Georgia with 1 and Texas with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.7/100 places Envision Payment Solutions, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
25.0% of total history
Rising ↑
States active
4
Distinct state filings
Timely response rate
50%
Within CFPB SLA window
Reputation grade
D
55.7/100 composite
Response-quality profile
How Envision Payment Solutions, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 50.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Envision Payment Solutions, Inc. compare to its peers?
Envision Payment Solut… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-01 2026-01
Top Consumer Issues
Attempts to collect debt not owed2 (%)
Written notification about debt2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Envision Payment Solutions, Inc. come from?
The states where consumers have filed the most CFPB complaints against Envision Payment Solutions, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Envision Payment Solutions, Inc.
Across 4 states with at least one filing
- Georgia
Georgia
1 complaints
- Texas
Texas
1 complaints
- Louisiana
Louisiana
1 complaints
- Virginia
Virginia
1 complaints
Frequently Asked Questions
What is the most common complaint against Envision Payment Solutions, Inc.? ▼
The most common issue consumers report about Envision Payment Solutions, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 4 complaints filed with the CFPB.
Are complaints against Envision Payment Solutions, Inc. increasing or decreasing? ▼
Complaints against Envision Payment Solutions, Inc. are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Envision Payment Solutions, Inc.'s reputation grade? ▼
Envision Payment Solutions, Inc. has a reputation grade of D (score: 55.7/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Envision Payment Solutions, Inc. respond to consumer complaints? ▼
Envision Payment Solutions, Inc. has a 50% timely response rate to CFPB complaints.
In how many states does Envision Payment Solutions, Inc. operate? ▼
Envision Payment Solutions, Inc. has received CFPB complaints from consumers in 4 states, with the most complaints from Georgia (1 complaints).
What can I do if Envision Payment Solutions, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Envision Payment Solutions, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |