Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
Entrata Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Entrata Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
5 complaints
- False statements or representation
False statements or representation
3 complaints
- Unauthorized withdrawals or charges 1
Unauthorized withdrawals or charges
1 complaints
- Charged upfront or unexpected fees 1
Charged upfront or unexpected fees
1 complaints
F
Grade F · 44.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Entrata Inc.?
Entrata Inc. has accumulated 10 total CFPB complaints across 6 states, with 3 filed in the most recent 12 months against 7 historical complaints before that window. The trailing-12-month volume represents 30.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 40% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Texas with 3 and Arizona with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 44.7/100 places Entrata Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
30.0% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
40%
Within CFPB SLA window
Reputation grade
F
44.7/100 composite
Response-quality profile
How Entrata Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 40.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Entrata Inc. compare to its peers?
Entrata Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-01 2026-02
Top Consumer Issues
Attempts to collect debt not owed5 (%)
False statements or representation3 (%)
Unauthorized withdrawals or charges1 (%)
Charged upfront or unexpected fees1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 4 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Unauthorized withdrawals or charges | — | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Charged upfront or unexpected fees | — | 1 |
Where do complaints against Entrata Inc. come from?
The states where consumers have filed the most CFPB complaints against Entrata Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Entrata Inc.
Across 6 states with at least one filing
- Texas
Texas
3 complaints
- Arizona
Arizona
2 complaints
- Florida 1
Florida
1 complaints
- Nevada 1
Nevada
1 complaints
- Mississippi 1
Mississippi
1 complaints
- Louisiana 1
Louisiana
1 complaints
Frequently Asked Questions
What is the most common complaint against Entrata Inc.? ▼
The most common issue consumers report about Entrata Inc. is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 10 complaints filed with the CFPB.
Are complaints against Entrata Inc. increasing or decreasing? ▼
Complaints against Entrata Inc. have been stable. The company received 3 complaints in the last 12 months.
What is Entrata Inc.'s reputation grade? ▼
Entrata Inc. has a reputation grade of F (score: 44.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Entrata Inc. respond to consumer complaints? ▼
Entrata Inc. has a 40% timely response rate to CFPB complaints.
In how many states does Entrata Inc. operate? ▼
Entrata Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Texas (3 complaints).
What can I do if Entrata Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Entrata Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |