Total CFPB complaints
19
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 19 complaints
Endpoint Resolution Services (ERS) — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Endpoint Resolution Services (ERS)
- Communication tactics
Communication tactics
7 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
3 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
3 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
B
Grade B · 74.1/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Endpoint Resolution Services (ERS)?
Endpoint Resolution Services (ERS) has accumulated 19 total CFPB complaints across 13 states, with 0 filed in the most recent 12 months against 19 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Texas with 4 and California with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 74.1/100 places Endpoint Resolution Services (ERS) in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
13
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
74.1/100 composite
Response-quality profile
How Endpoint Resolution Services (ERS) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Endpoint Resolution Services (ERS) compare to its peers?
Endpoint Resolution Se… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-12 2021-04
Top Consumer Issues
Communication tactics7 (%)
Threatened to contact someone or share information improperly3 (%)
Took or threatened to take negative or legal action3 (%)
Written notification about debt1 (%)
False statements or representation2 (%)
Taking/threatening an illegal action1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 4 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 3 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against Endpoint Resolution Services (ERS) come from?
The states where consumers have filed the most CFPB complaints against Endpoint Resolution Services (ERS). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Endpoint Resolution Services (ERS)
Across 13 states with at least one filing
- Texas
Texas
4 complaints
- California
California
3 complaints
- New Hampshire
New Hampshire
2 complaints
- Illinois 1
Illinois
1 complaints
- Florida 1
Florida
1 complaints
- Nebraska 1
Nebraska
1 complaints
- Vermont 1
Vermont
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Endpoint Resolution Services (ERS)? ▼
The most common issue consumers report about Endpoint Resolution Services (ERS) is "Communication tactics", specifically "Frequent or repeated calls". This is based on 19 complaints filed with the CFPB.
Are complaints against Endpoint Resolution Services (ERS) increasing or decreasing? ▼
Complaints against Endpoint Resolution Services (ERS) have been stable. The company received 0 complaints in the last 12 months.
What is Endpoint Resolution Services (ERS)'s reputation grade? ▼
Endpoint Resolution Services (ERS) has a reputation grade of B (score: 74.1/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Endpoint Resolution Services (ERS) respond to consumer complaints? ▼
Endpoint Resolution Services (ERS) has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Endpoint Resolution Services (ERS) operate? ▼
Endpoint Resolution Services (ERS) has received CFPB complaints from consumers in 13 states, with the most complaints from Texas (4 complaints).
What can I do if Endpoint Resolution Services (ERS) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Endpoint Resolution Services (ERS) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |