Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
Empire Resolutions Group — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Empire Resolutions Group
- Improper contact or sharing of info
Improper contact or sharing of info
4 complaints
- Communication tactics
Communication tactics
3 complaints
- False statements or representation
False statements or representation
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 70.5/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Empire Resolutions Group?
Empire Resolutions Group has accumulated 10 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Talked to a third party about my debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 30% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Florida with 2 and Louisiana with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 70.5/100 places Empire Resolutions Group in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
30%
After company response
Reputation grade
B
70.5/100 composite
Response-quality profile
How Empire Resolutions Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 60.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Empire Resolutions Group compare to its peers?
Empire Resolutions Gro… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-07 2015-12
Top Consumer Issues
Improper contact or sharing of info4 (%)
False statements or representation2 (%)
Communication tactics3 (%)
Disclosure verification of debt1 (%)
Most common issue: Improper contact or sharing of info — Talked to a third party about my debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Talked to a third party about my debt | 3 |
| False statements or representation | Impersonated an attorney or official | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against Empire Resolutions Group come from?
The states where consumers have filed the most CFPB complaints against Empire Resolutions Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Empire Resolutions Group
Across 9 states with at least one filing
- Florida
Florida
2 complaints
- Louisiana
Louisiana
1 complaints
- Alabama
Alabama
1 complaints
- Maryland
Maryland
1 complaints
- New York
New York
1 complaints
- Illinois
Illinois
1 complaints
- Washington
Washington
1 complaints
- Texas
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against Empire Resolutions Group? ▼
The most common issue consumers report about Empire Resolutions Group is "Improper contact or sharing of info", specifically "Talked to a third party about my debt". This is based on 10 complaints filed with the CFPB.
Are complaints against Empire Resolutions Group increasing or decreasing? ▼
Complaints against Empire Resolutions Group have been stable. The company received 0 complaints in the last 12 months.
What is Empire Resolutions Group's reputation grade? ▼
Empire Resolutions Group has a reputation grade of B (score: 70.5/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Empire Resolutions Group respond to consumer complaints? ▼
Empire Resolutions Group has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.
In how many states does Empire Resolutions Group operate? ▼
Empire Resolutions Group has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (2 complaints).
What can I do if Empire Resolutions Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Empire Resolutions Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |