Total CFPB complaints
43
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 43 complaints
Element Global Services — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Element Global Services
- Communication tactics
Communication tactics
15 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
8 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
7 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
6 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
C
Grade C · 64.9/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Element Global Services?
Element Global Services has accumulated 43 total CFPB complaints across 24 states, with 0 filed in the most recent 12 months against 43 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by Florida with 6 and Texas with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 64.9/100 places Element Global Services in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
24
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
C
64.9/100 composite
Response-quality profile
How Element Global Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 23.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Element Global Services compare to its peers?
Element Global Service… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-11 2016-10
Top Consumer Issues
Communication tactics15 (%)
Cont'd attempts collect debt not owed7 (%)
Taking/threatening an illegal action6 (%)
Improper contact or sharing of info8 (%)
Disclosure verification of debt1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 8 |
| Communication tactics | Threatened to take legal action | 7 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 4 |
| Improper contact or sharing of info | Contacted employer after asked not to | 4 |
| Improper contact or sharing of info | Talked to a third party about my debt | 3 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 2 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 2 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
Where do complaints against Element Global Services come from?
The states where consumers have filed the most CFPB complaints against Element Global Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Element Global Services
Across 24 states with at least one filing
- Florida
Florida
6 complaints
- Texas
Texas
4 complaints
- California
California
4 complaints
- Illinois
Illinois
3 complaints
- New York
New York
3 complaints
- Arizona 2
Arizona
2 complaints
- Kentucky 2
Kentucky
2 complaints
- Virginia 2
Virginia
2 complaints
Frequently Asked Questions
What is the most common complaint against Element Global Services? ▼
The most common issue consumers report about Element Global Services is "Communication tactics", specifically "Frequent or repeated calls". This is based on 43 complaints filed with the CFPB.
Are complaints against Element Global Services increasing or decreasing? ▼
Complaints against Element Global Services have been stable. The company received 0 complaints in the last 12 months.
What is Element Global Services's reputation grade? ▼
Element Global Services has a reputation grade of C (score: 64.9/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Element Global Services respond to consumer complaints? ▼
Element Global Services has a 95% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does Element Global Services operate? ▼
Element Global Services has received CFPB complaints from consumers in 24 states, with the most complaints from Florida (6 complaints).
What can I do if Element Global Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Element Global Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |