Total CFPB complaints
197
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 197 complaints
EGL US, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 26 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about EGL US, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
85 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
51 complaints
- False statements or representation 18
False statements or representation
18 complaints
- Communication tactics 17
Communication tactics
17 complaints
- Written notification about debt 9
Written notification about debt
9 complaints
F
Grade F · 49.8/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about EGL US, LLC?
EGL US, LLC has accumulated 197 total CFPB complaints across 26 states, with 111 filed in the most recent 12 months against 86 historical complaints before that window. The trailing-12-month volume represents 56.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 26 states, led by Florida with 37 and Texas with 26, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 49.8/100 places EGL US, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
111
56.3% of total history
Rising ↑
States active
26
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Reputation grade
F
49.8/100 composite
Response-quality profile
How EGL US, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 46.4%
Share of US states + territories with at least one filed complaint against this collector.
How does EGL US, LLC compare to its peers?
EGL US, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action51 (%)
Attempts to collect debt not owed85 (%)
False statements or representation18 (%)
Communication tactics17 (%)
Written notification about debt9 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 48 |
| Attempts to collect debt not owed | Debt is not yours | 47 |
| Attempts to collect debt not owed | Debt was result of identity theft | 26 |
| False statements or representation | Attempted to collect wrong amount | 18 |
| Communication tactics | Frequent or repeated calls | 11 |
| Written notification about debt | Didn't receive enough information to verify debt | 9 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 7 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 6 |
| Attempts to collect debt not owed | Debt was paid | 5 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 3 |
Where do complaints against EGL US, LLC come from?
The states where consumers have filed the most CFPB complaints against EGL US, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against EGL US, LLC
Across 26 states with at least one filing
- Florida
Florida
37 complaints
- Texas
Texas
26 complaints
- Georgia
Georgia
19 complaints
- California
California
18 complaints
- Pennsylvania
Pennsylvania
17 complaints
- Illinois 12
Illinois
12 complaints
- South Carolina 11
South Carolina
11 complaints
- North Carolina 8
North Carolina
8 complaints
Frequently Asked Questions
What is the most common complaint against EGL US, LLC? ▼
The most common issue consumers report about EGL US, LLC is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 197 complaints filed with the CFPB.
Are complaints against EGL US, LLC increasing or decreasing? ▼
Complaints against EGL US, LLC are rising. The company received 111 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is EGL US, LLC's reputation grade? ▼
EGL US, LLC has a reputation grade of F (score: 49.8/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does EGL US, LLC respond to consumer complaints? ▼
EGL US, LLC has a 95% timely response rate to CFPB complaints.
In how many states does EGL US, LLC operate? ▼
EGL US, LLC has received CFPB complaints from consumers in 26 states, with the most complaints from Florida (37 complaints).
What can I do if EGL US, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If EGL US, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |