Total CFPB complaints
638
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 638 complaints
ECMC GROUP, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 49 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about ECMC GROUP, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
121 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
117 complaints
- Disclosure verification of debt
Disclosure verification of debt
63 complaints
- False statements or representation
False statements or representation
57 complaints
- Communication tactics 42
Communication tactics
42 complaints
- Written notification about debt 35
Written notification about debt
35 complaints
D
Grade D · 56.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about ECMC GROUP, INC.?
ECMC GROUP, INC. has accumulated 638 total CFPB complaints across 49 states, with 49 filed in the most recent 12 months against 589 historical complaints before that window. The trailing-12-month volume represents 7.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 21% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 49 states, led by California with 94 and Texas with 58, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.2/100 places ECMC GROUP, INC. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
49
7.7% of total history
Rising ↑
States active
49
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
21%
After company response
Reputation grade
D
56.2/100 composite
Response-quality profile
How ECMC GROUP, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 41.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 87.5%
Share of US states + territories with at least one filed complaint against this collector.
How does ECMC GROUP, INC. compare to its peers?
ECMC GROUP, INC. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-02 2026-03
Top Consumer Issues
Cont'd attempts collect debt not owed117 (%)
False statements or representation57 (%)
Attempts to collect debt not owed121 (%)
Communication tactics42 (%)
Disclosure verification of debt63 (%)
Written notification about debt35 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 71 |
| False statements or representation | Attempted to collect wrong amount | 57 |
| Attempts to collect debt not owed | Debt is not yours | 55 |
| Cont'd attempts collect debt not owed | Debt was paid | 46 |
| Communication tactics | Frequent or repeated calls | 42 |
| Disclosure verification of debt | Not given enough info to verify debt | 39 |
| Attempts to collect debt not owed | Debt was paid | 37 |
| Written notification about debt | Didn't receive enough information to verify debt | 35 |
| Attempts to collect debt not owed | Debt was result of identity theft | 29 |
| Disclosure verification of debt | Right to dispute notice not received | 24 |
Where do complaints against ECMC GROUP, INC. come from?
The states where consumers have filed the most CFPB complaints against ECMC GROUP, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against ECMC GROUP, INC.
Across 49 states with at least one filing
- California
California
94 complaints
- Texas
Texas
58 complaints
- Florida
Florida
47 complaints
- New York
New York
43 complaints
- Tennessee 36
Tennessee
36 complaints
- Georgia 35
Georgia
35 complaints
- Indiana 35
Indiana
35 complaints
- Illinois 25
Illinois
25 complaints
Frequently Asked Questions
What is the most common complaint against ECMC GROUP, INC.? ▼
The most common issue consumers report about ECMC GROUP, INC. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 638 complaints filed with the CFPB.
Are complaints against ECMC GROUP, INC. increasing or decreasing? ▼
Complaints against ECMC GROUP, INC. are rising. The company received 49 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is ECMC GROUP, INC.'s reputation grade? ▼
ECMC GROUP, INC. has a reputation grade of D (score: 56.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does ECMC GROUP, INC. respond to consumer complaints? ▼
ECMC GROUP, INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.
In how many states does ECMC GROUP, INC. operate? ▼
ECMC GROUP, INC. has received CFPB complaints from consumers in 49 states, with the most complaints from California (94 complaints).
What can I do if ECMC GROUP, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If ECMC GROUP, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |