Total CFPB complaints
131
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 131 complaints
Eastpoint Recovery Group, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 35 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Eastpoint Recovery Group, Inc
- Communication tactics
Communication tactics
24 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
18 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
15 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
12 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
10 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
D
Grade D · 56.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Eastpoint Recovery Group, Inc?
Eastpoint Recovery Group, Inc has accumulated 131 total CFPB complaints across 35 states, with 7 filed in the most recent 12 months against 124 historical complaints before that window. The trailing-12-month volume represents 5.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 86% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 35 states, led by California with 18 and Florida with 12, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.0/100 places Eastpoint Recovery Group, Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
7
5.3% of total history
Falling ↓
States active
35
Distinct state filings
Timely response rate
86%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
D
56.0/100 composite
Response-quality profile
How Eastpoint Recovery Group, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 86.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 34.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 62.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Eastpoint Recovery Group, Inc compare to its peers?
Eastpoint Recovery Gro… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-06 2026-03
Top Consumer Issues
Communication tactics24 (%)
Threatened to contact someone or share information improperly18 (%)
Improper contact or sharing of info12 (%)
Attempts to collect debt not owed15 (%)
Took or threatened to take negative or legal action10 (%)
Disclosure verification of debt4 (%)
False statements or representation4 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 19 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 18 |
| Improper contact or sharing of info | Talked to a third party about my debt | 12 |
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Attempts to collect debt not owed | Debt was result of identity theft | 7 |
| Communication tactics | Threatened to take legal action | 5 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 5 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 5 |
| Disclosure verification of debt | Right to dispute notice not received | 4 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 4 |
Where do complaints against Eastpoint Recovery Group, Inc come from?
The states where consumers have filed the most CFPB complaints against Eastpoint Recovery Group, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Eastpoint Recovery Group, Inc
Across 35 states with at least one filing
- California
California
18 complaints
- Florida
Florida
12 complaints
- Illinois
Illinois
9 complaints
- Texas 7
Texas
7 complaints
- Georgia 7
Georgia
7 complaints
- Pennsylvania 7
Pennsylvania
7 complaints
- New York 6
New York
6 complaints
- Arizona 6
Arizona
6 complaints
Frequently Asked Questions
What is the most common complaint against Eastpoint Recovery Group, Inc? ▼
The most common issue consumers report about Eastpoint Recovery Group, Inc is "Communication tactics", specifically "Frequent or repeated calls". This is based on 131 complaints filed with the CFPB.
Are complaints against Eastpoint Recovery Group, Inc increasing or decreasing? ▼
Complaints against Eastpoint Recovery Group, Inc are falling. The company received 7 complaints in the last 12 months, showing improvement over prior periods.
What is Eastpoint Recovery Group, Inc's reputation grade? ▼
Eastpoint Recovery Group, Inc has a reputation grade of D (score: 56.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Eastpoint Recovery Group, Inc respond to consumer complaints? ▼
Eastpoint Recovery Group, Inc has a 86% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Eastpoint Recovery Group, Inc operate? ▼
Eastpoint Recovery Group, Inc has received CFPB complaints from consumers in 35 states, with the most complaints from California (18 complaints).
What can I do if Eastpoint Recovery Group, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Eastpoint Recovery Group, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |