This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 132 complaints

Eastpoint Recovery Group, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 35 states, reputation grade D.

Complaints by issue type

What consumers report about Eastpoint Recovery Group, Inc

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.0/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Eastpoint Recovery Group, Inc ranks ahead of 28% of the 5,283 collectors PlainCollector grades - 72% keep a cleaner CFPB record, on 132 all-time complaints and a 86% timely-response rate.

28th pct
reputation rank of 5,283 graded collectors
132
CFPB complaints, all-time
86%
answered inside the CFPB window
7
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Eastpoint Recovery Group, Inc?

Eastpoint Recovery Group, Inc has accumulated 132 total CFPB complaints across 35 states, with 7 filed in the most recent 12 months against 125 historical complaints before that window. The trailing-12-month volume represents 5.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls". The company posts a 86% timely-response rate against a 17% consumer-dispute-after-response rate.

Complaints have been recorded across 35 states, led by California with 18 and Florida with 12. Normalized against the full CFPB collector database, the reputation score of 56.0/100 places Eastpoint Recovery Group, Inc in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

132

mid-volume (CCDB)

Last 12 months

7

5.3% of all-time complaints

Falling ↓

States active

35

multi-region footprint

Timely response rate

86%

acceptable band

Consumer disputes

17%

average (vertical avg ~19%)

Reputation grade

D

56.0/100 composite

How does Eastpoint Recovery Group, Inc's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

56 28th percentile higher than 28% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Eastpoint Recovery Group, Inc versus the debt-collection vertical average.

Timely response within SLA 86.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 17.1%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 62.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Eastpoint Recovery Group, Inc compare to its peers?

How does Eastpoint Recovery Group, Inc compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Eastpoint Recovery Gro… National average
Complaints (last 12 mo)lower is better
7
1
268
Timely-response ratehigher is better
86%
99%
91%
Consumer-dispute ratelower is better
17%
6%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Communication tactics - 32
Threatened to contact someone or share information improperly - 22
Attempts to collect debt not owed - 18
Improper contact or sharing of info - 17
Took or threatened to take negative or legal action - 13
False statements or representation - 9
Taking/threatening an illegal action - 6
Written notification about debt - 5
Disclosure verification of debt - 5
Cont'd attempts collect debt not owed - 3

Where do complaints against Eastpoint Recovery Group, Inc come from?

Eastpoint Recovery Group, Inc's own per-state count, not a national baseline.

Top states by complaints against Eastpoint Recovery Group, Inc

Across 35 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Eastpoint Recovery Group, Inc contacts you

A grade of D signals how Eastpoint Recovery Group, Inc's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Eastpoint Recovery Group, Inc and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Eastpoint Recovery Group, Inc ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Eastpoint Recovery Group, Inc? ▼

The most common issue consumers report about Eastpoint Recovery Group, Inc is "Communication tactics", specifically "Frequent or repeated calls". This is based on 132 complaints filed with the CFPB.

Are complaints against Eastpoint Recovery Group, Inc increasing or decreasing? ▼

Complaints against Eastpoint Recovery Group, Inc are falling. The company received 7 complaints in the last 12 months, showing improvement over prior periods.

What is Eastpoint Recovery Group, Inc's reputation grade? ▼

Eastpoint Recovery Group, Inc has a reputation grade of D (score: 56.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Eastpoint Recovery Group, Inc respond to consumer complaints? ▼

Eastpoint Recovery Group, Inc has a 86% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Eastpoint Recovery Group, Inc operate? ▼

Eastpoint Recovery Group, Inc has received CFPB complaints from consumers in 35 states, with the most complaints from California (18 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.