Total CFPB complaints
21
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 21 complaints
Eastern Asset Services LLC — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Eastern Asset Services LLC
- Communication tactics
Communication tactics
7 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
D
Grade D · 58.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Eastern Asset Services LLC?
Eastern Asset Services LLC has accumulated 21 total CFPB complaints across 13 states, with 2 filed in the most recent 12 months against 19 historical complaints before that window. The trailing-12-month volume represents 9.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 67% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by California with 6 and Ohio with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.6/100 places Eastern Asset Services LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
9.5% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
67%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
D
58.6/100 composite
Response-quality profile
How Eastern Asset Services LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 66.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 25.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Eastern Asset Services LLC compare to its peers?
Eastern Asset Services… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-07 2025-09
Top Consumer Issues
Communication tactics7 (%)
Took or threatened to take negative or legal action2 (%)
Written notification about debt1 (%)
Cont'd attempts collect debt not owed1 (%)
Attempts to collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Taking/threatening an illegal action1 (%)
Improper contact or sharing of info1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 4 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
Where do complaints against Eastern Asset Services LLC come from?
The states where consumers have filed the most CFPB complaints against Eastern Asset Services LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Eastern Asset Services LLC
Across 13 states with at least one filing
- California
California
6 complaints
- Ohio 2
Ohio
2 complaints
- Michigan 2
Michigan
2 complaints
- Texas 2
Texas
2 complaints
- Arizona 1
Arizona
1 complaints
- Illinois 1
Illinois
1 complaints
- Florida 1
Florida
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against Eastern Asset Services LLC? ▼
The most common issue consumers report about Eastern Asset Services LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 21 complaints filed with the CFPB.
Are complaints against Eastern Asset Services LLC increasing or decreasing? ▼
Complaints against Eastern Asset Services LLC are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Eastern Asset Services LLC's reputation grade? ▼
Eastern Asset Services LLC has a reputation grade of D (score: 58.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Eastern Asset Services LLC respond to consumer complaints? ▼
Eastern Asset Services LLC has a 67% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does Eastern Asset Services LLC operate? ▼
Eastern Asset Services LLC has received CFPB complaints from consumers in 13 states, with the most complaints from California (6 complaints).
What can I do if Eastern Asset Services LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Eastern Asset Services LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |