This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 2,731 complaints

Eastern Account Systems of Connecticut, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade D.

Complaints by issue type

What consumers report about Eastern Account Systems of Connecticut, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.7/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Eastern Account Systems of Connecticut, Inc. ranks ahead of 24% of the 5,283 collectors PlainCollector grades - 76% keep a cleaner CFPB record, on 2,731 all-time complaints and a 100% timely-response rate.

24th pct
reputation rank of 5,283 graded collectors
2,731
CFPB complaints, all-time
100%
answered inside the CFPB window
1,001
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Eastern Account Systems of Connecticut, Inc.?

Eastern Account Systems of Connecticut, Inc. has accumulated 2,731 total CFPB complaints across 49 states, with 1,001 filed in the most recent 12 months against 1,730 historical complaints before that window. The trailing-12-month volume represents 36.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate against a 23% consumer-dispute-after-response rate.

Complaints have been recorded across 49 states, led by Florida with 440 and Georgia with 370. Normalized against the full CFPB collector database, the reputation score of 54.7/100 places Eastern Account Systems of Connecticut, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

2,731

high-volume (CCDB)

Last 12 months

1,001

36.7% of all-time complaints

Rising ↑

States active

49

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

23%

elevated (vertical avg ~19%)

Reputation grade

D

54.7/100 composite

How does Eastern Account Systems of Connecticut, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

55 Bottom 24% higher than 24% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Eastern Account Systems of Connecticut, Inc. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 22.8%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 87.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Eastern Account Systems of Connecticut, Inc. compare to its peers?

How does Eastern Account Systems of Connecticut, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Eastern Account System… National average
Complaints (last 12 mo)lower is better
1,001
1,065
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
23%
28%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-06 2023-06

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 1,359
Written notification about debt - 534
False statements or representation - 303
Took or threatened to take negative or legal action - 291
Cont'd attempts collect debt not owed - 90
Communication tactics - 67
Disclosure verification of debt - 47
Electronic communications - 17
Threatened to contact someone or share information improperly - 14
Improper contact or sharing of info - 8

Where do complaints against Eastern Account Systems of Connecticut, Inc. come from?

Eastern Account Systems of Connecticut, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Eastern Account Systems of Connecticut, Inc.

Across 49 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Eastern Account Systems of Connecticut, Inc. contacts you

A grade of D signals how Eastern Account Systems of Connecticut, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Eastern Account Systems of Connecticut, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Eastern Account Systems of Connecticut, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Eastern Account Systems of Connecticut, Inc.? ▼

The most common issue consumers report about Eastern Account Systems of Connecticut, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 2,731 complaints filed with the CFPB.

Are complaints against Eastern Account Systems of Connecticut, Inc. increasing or decreasing? ▼

Complaints against Eastern Account Systems of Connecticut, Inc. are rising. The company received 1,001 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Eastern Account Systems of Connecticut, Inc.'s reputation grade? ▼

Eastern Account Systems of Connecticut, Inc. has a reputation grade of D (score: 54.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Eastern Account Systems of Connecticut, Inc. respond to consumer complaints? ▼

Eastern Account Systems of Connecticut, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.

In how many states does Eastern Account Systems of Connecticut, Inc. operate? ▼

Eastern Account Systems of Connecticut, Inc. has received CFPB complaints from consumers in 49 states, with the most complaints from Florida (440 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.