Total CFPB complaints
2,402
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 2,402 complaints
Eastern Account Systems of Connecticut, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 47 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Eastern Account Systems of Connecticut, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
1,183 complaints
- Written notification about debt 467
Written notification about debt
467 complaints
- False statements or representation 249
False statements or representation
249 complaints
- Took or threatened to take negative or legal action 220
Took or threatened to take negative or legal action
220 complaints
- Cont'd attempts collect debt not owed 55
Cont'd attempts collect debt not owed
55 complaints
- Communication tactics 31
Communication tactics
31 complaints
D
Grade D · 54.7/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Eastern Account Systems of Connecticut, Inc.?
Eastern Account Systems of Connecticut, Inc. has accumulated 2,402 total CFPB complaints across 47 states, with 874 filed in the most recent 12 months against 1,528 historical complaints before that window. The trailing-12-month volume represents 36.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 23% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 47 states, led by Florida with 399 and Georgia with 336, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.7/100 places Eastern Account Systems of Connecticut, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
874
36.4% of total history
Rising ↑
States active
47
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
23%
After company response
Reputation grade
D
54.7/100 composite
Response-quality profile
How Eastern Account Systems of Connecticut, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 45.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 83.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Eastern Account Systems of Connecticut, Inc. compare to its peers?
Eastern Account System… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed1,183 (%)
Written notification about debt467 (%)
False statements or representation249 (%)
Took or threatened to take negative or legal action220 (%)
Cont'd attempts collect debt not owed55 (%)
Communication tactics31 (%)
Disclosure verification of debt31 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 694 |
| Written notification about debt | Didn't receive enough information to verify debt | 303 |
| Attempts to collect debt not owed | Debt was result of identity theft | 272 |
| False statements or representation | Attempted to collect wrong amount | 249 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 220 |
| Attempts to collect debt not owed | Debt was paid | 217 |
| Written notification about debt | Didn't receive notice of right to dispute | 164 |
| Cont'd attempts collect debt not owed | Debt is not mine | 55 |
| Communication tactics | Frequent or repeated calls | 31 |
| Disclosure verification of debt | Not given enough info to verify debt | 31 |
Where do complaints against Eastern Account Systems of Connecticut, Inc. come from?
The states where consumers have filed the most CFPB complaints against Eastern Account Systems of Connecticut, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Eastern Account Systems of Connecticut, Inc.
Across 47 states with at least one filing
- Florida
Florida
399 complaints
- Georgia
Georgia
336 complaints
- Texas
Texas
212 complaints
- Illinois
Illinois
178 complaints
- Connecticut
Connecticut
166 complaints
- Michigan 153
Michigan
153 complaints
- New York 125
New York
125 complaints
- Alabama 118
Alabama
118 complaints
Frequently Asked Questions
What is the most common complaint against Eastern Account Systems of Connecticut, Inc.? ▼
The most common issue consumers report about Eastern Account Systems of Connecticut, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 2,402 complaints filed with the CFPB.
Are complaints against Eastern Account Systems of Connecticut, Inc. increasing or decreasing? ▼
Complaints against Eastern Account Systems of Connecticut, Inc. are rising. The company received 874 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Eastern Account Systems of Connecticut, Inc.'s reputation grade? ▼
Eastern Account Systems of Connecticut, Inc. has a reputation grade of D (score: 54.7/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Eastern Account Systems of Connecticut, Inc. respond to consumer complaints? ▼
Eastern Account Systems of Connecticut, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.
In how many states does Eastern Account Systems of Connecticut, Inc. operate? ▼
Eastern Account Systems of Connecticut, Inc. has received CFPB complaints from consumers in 47 states, with the most complaints from Florida (399 complaints).
What can I do if Eastern Account Systems of Connecticut, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Eastern Account Systems of Connecticut, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |