This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 63 complaints

Eagle Financial Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade B.

Complaints by issue type

What consumers report about Eagle Financial Services, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 68.1/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Eagle Financial Services, Inc. ranks ahead of 65% of the 5,283 collectors PlainCollector grades - 35% keep a cleaner CFPB record, on 63 all-time complaints and a 100% timely-response rate.

65th pct
reputation rank of 5,283 graded collectors
63
CFPB complaints, all-time
100%
answered inside the CFPB window
28
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Eagle Financial Services, Inc.?

Eagle Financial Services, Inc. has accumulated 63 total CFPB complaints across 9 states, with 28 filed in the most recent 12 months against 35 historical complaints before that window. The trailing-12-month volume represents 44.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged". The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 9 states, led by Ohio with 32 and Kentucky with 15. Normalized against the full CFPB collector database, the reputation score of 68.1/100 places Eagle Financial Services, Inc. in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

63

low-volume (CCDB)

Last 12 months

28

44.4% of all-time complaints

Rising ↑

States active

9

regional footprint

Timely response rate

100%

excellent band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

B

68.1/100 composite

How does Eagle Financial Services, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

68 65th percentile higher than 65% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Eagle Financial Services, Inc. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 16.1%

Share of US states + territories with at least one filed complaint against this collector.

How does Eagle Financial Services, Inc. compare to its peers?

How does Eagle Financial Services, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Eagle Financial Servic… National average
Complaints (last 12 mo)lower is better
28
38
268
Timely-response ratehigher is better
100%
96%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-03 2026-01

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 21
Attempts to collect debt not owed - 18
False statements or representation - 8
Written notification about debt - 6
Communication tactics - 6
Threatened to contact someone or share information improperly - 2
Improper contact or sharing of info - 2

Where do complaints against Eagle Financial Services, Inc. come from?

Eagle Financial Services, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Eagle Financial Services, Inc.

Across 9 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Eagle Financial Services, Inc. contacts you

A grade of B signals how Eagle Financial Services, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Eagle Financial Services, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Eagle Financial Services, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Eagle Financial Services, Inc.? ▼

The most common issue consumers report about Eagle Financial Services, Inc. is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 63 complaints filed with the CFPB.

Are complaints against Eagle Financial Services, Inc. increasing or decreasing? ▼

Complaints against Eagle Financial Services, Inc. are rising. The company received 28 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Eagle Financial Services, Inc.'s reputation grade? ▼

Eagle Financial Services, Inc. has a reputation grade of B (score: 68.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Eagle Financial Services, Inc. respond to consumer complaints? ▼

Eagle Financial Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Eagle Financial Services, Inc. operate? ▼

Eagle Financial Services, Inc. has received CFPB complaints from consumers in 9 states, with the most complaints from Ohio (32 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.