Total CFPB complaints
422
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 422 complaints
Direct Recovery Services, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 49 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Direct Recovery Services, LLC
- Communication tactics
Communication tactics
155 complaints
- Threatened to contact someone or share information improperly 56
Threatened to contact someone or share information improperly
56 complaints
- Attempts to collect debt not owed 54
Attempts to collect debt not owed
54 complaints
- Written notification about debt 26
Written notification about debt
26 complaints
- Cont'd attempts collect debt not owed 16
Cont'd attempts collect debt not owed
16 complaints
- Took or threatened to take negative or legal action 14
Took or threatened to take negative or legal action
14 complaints
F
Grade F · 42.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Direct Recovery Services, LLC?
Direct Recovery Services, LLC has accumulated 422 total CFPB complaints across 49 states, with 0 filed in the most recent 12 months against 422 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 56% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 49 states, led by California with 49 and Texas with 48, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.9/100 places Direct Recovery Services, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
49
Distinct state filings
Timely response rate
56%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
F
42.9/100 composite
Response-quality profile
How Direct Recovery Services, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 55.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 87.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Direct Recovery Services, LLC compare to its peers?
Direct Recovery Servic… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-11 2023-01
Top Consumer Issues
Communication tactics155 (%)
Threatened to contact someone or share information improperly56 (%)
Attempts to collect debt not owed54 (%)
Written notification about debt26 (%)
Cont'd attempts collect debt not owed16 (%)
Took or threatened to take negative or legal action14 (%)
Improper contact or sharing of info12 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 86 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 56 |
| Attempts to collect debt not owed | Debt is not yours | 54 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 37 |
| Written notification about debt | Didn't receive enough information to verify debt | 26 |
| Communication tactics | Used obscene, profane, or other abusive language | 18 |
| Cont'd attempts collect debt not owed | Debt is not mine | 16 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 14 |
| Communication tactics | Threatened to take legal action | 14 |
| Improper contact or sharing of info | Talked to a third party about my debt | 12 |
Where do complaints against Direct Recovery Services, LLC come from?
The states where consumers have filed the most CFPB complaints against Direct Recovery Services, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Direct Recovery Services, LLC
Across 49 states with at least one filing
- California
California
49 complaints
- Texas
Texas
48 complaints
- Florida
Florida
34 complaints
- Ohio
Ohio
31 complaints
- Arizona 18
Arizona
18 complaints
- New York 17
New York
17 complaints
- Tennessee 15
Tennessee
15 complaints
- Pennsylvania 12
Pennsylvania
12 complaints
Frequently Asked Questions
What is the most common complaint against Direct Recovery Services, LLC? ▼
The most common issue consumers report about Direct Recovery Services, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 422 complaints filed with the CFPB.
Are complaints against Direct Recovery Services, LLC increasing or decreasing? ▼
Complaints against Direct Recovery Services, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Direct Recovery Services, LLC's reputation grade? ▼
Direct Recovery Services, LLC has a reputation grade of F (score: 42.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Direct Recovery Services, LLC respond to consumer complaints? ▼
Direct Recovery Services, LLC has a 56% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Direct Recovery Services, LLC operate? ▼
Direct Recovery Services, LLC has received CFPB complaints from consumers in 49 states, with the most complaints from California (49 complaints).
What can I do if Direct Recovery Services, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Direct Recovery Services, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |