Total CFPB complaints
94
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 94 complaints
DFC Global Corp. — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about DFC Global Corp.
- Attempts to collect debt not owed
Attempts to collect debt not owed
30 complaints
- Communication tactics
Communication tactics
20 complaints
- Cont'd attempts collect debt not owed 7
Cont'd attempts collect debt not owed
7 complaints
- Taking/threatening an illegal action 4
Taking/threatening an illegal action
4 complaints
- Written notification about debt 3
Written notification about debt
3 complaints
- False statements or representation 3
False statements or representation
3 complaints
D
Grade D · 58.4/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about DFC Global Corp.?
DFC Global Corp. has accumulated 94 total CFPB complaints across 24 states, with 4 filed in the most recent 12 months against 90 historical complaints before that window. The trailing-12-month volume represents 4.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 85% timely-response rate against a 10% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by California with 28 and Florida with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.4/100 places DFC Global Corp. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
4.3% of total history
Falling ↓
States active
24
Distinct state filings
Timely response rate
85%
Within CFPB SLA window
Consumer disputes
10%
After company response
Reputation grade
D
58.4/100 composite
Response-quality profile
How DFC Global Corp. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 85.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 20.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does DFC Global Corp. compare to its peers?
DFC Global Corp. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-11 2025-10
Top Consumer Issues
Communication tactics20 (%)
Attempts to collect debt not owed30 (%)
Cont'd attempts collect debt not owed7 (%)
Taking/threatening an illegal action4 (%)
Written notification about debt3 (%)
False statements or representation3 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 16 |
| Attempts to collect debt not owed | Debt was result of identity theft | 15 |
| Attempts to collect debt not owed | Debt is not yours | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 7 |
| Communication tactics | Called after sent written cease of comm | 4 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 4 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 2 |
Where do complaints against DFC Global Corp. come from?
The states where consumers have filed the most CFPB complaints against DFC Global Corp.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against DFC Global Corp.
Across 24 states with at least one filing
- California
California
28 complaints
- Florida
Florida
18 complaints
- Illinois 5
Illinois
5 complaints
- Texas 5
Texas
5 complaints
- Ohio 4
Ohio
4 complaints
- Arizona 4
Arizona
4 complaints
- Louisiana 4
Louisiana
4 complaints
- South Carolina 2
South Carolina
2 complaints
Frequently Asked Questions
What is the most common complaint against DFC Global Corp.? ▼
The most common issue consumers report about DFC Global Corp. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 94 complaints filed with the CFPB.
Are complaints against DFC Global Corp. increasing or decreasing? ▼
Complaints against DFC Global Corp. are falling. The company received 4 complaints in the last 12 months, showing improvement over prior periods.
What is DFC Global Corp.'s reputation grade? ▼
DFC Global Corp. has a reputation grade of D (score: 58.4/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does DFC Global Corp. respond to consumer complaints? ▼
DFC Global Corp. has a 85% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.
In how many states does DFC Global Corp. operate? ▼
DFC Global Corp. has received CFPB complaints from consumers in 24 states, with the most complaints from California (28 complaints).
What can I do if DFC Global Corp. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If DFC Global Corp. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |