Total CFPB complaints
377
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 377 complaints
Delbert Services — Debt Collector Complaint Profile
CFPB complaint profile across 44 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Delbert Services
- Communication tactics
Communication tactics
125 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
81 complaints
- False statements or representation 42
False statements or representation
42 complaints
- Disclosure verification of debt 30
Disclosure verification of debt
30 complaints
- Improper contact or sharing of info 24
Improper contact or sharing of info
24 complaints
- Taking/threatening an illegal action 18
Taking/threatening an illegal action
18 complaints
D
Grade D · 54.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Delbert Services?
Delbert Services has accumulated 377 total CFPB complaints across 44 states, with 0 filed in the most recent 12 months against 377 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate against a 24% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 44 states, led by Virginia with 34 and Texas with 34, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.8/100 places Delbert Services in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
44
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Consumer disputes
24%
After company response
Reputation grade
D
54.8/100 composite
Response-quality profile
How Delbert Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 47.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 78.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Delbert Services compare to its peers?
Delbert Services National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-06 2019-03
Top Consumer Issues
Communication tactics125 (%)
Cont'd attempts collect debt not owed81 (%)
False statements or representation42 (%)
Disclosure verification of debt30 (%)
Taking/threatening an illegal action18 (%)
Improper contact or sharing of info24 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 97 |
| Cont'd attempts collect debt not owed | Debt was paid | 64 |
| False statements or representation | Attempted to collect wrong amount | 42 |
| Disclosure verification of debt | Not given enough info to verify debt | 30 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 18 |
| Communication tactics | Threatened to take legal action | 18 |
| Cont'd attempts collect debt not owed | Debt is not mine | 17 |
| Improper contact or sharing of info | Talked to a third party about my debt | 14 |
| Communication tactics | Called after sent written cease of comm | 10 |
| Improper contact or sharing of info | Contacted me after I asked not to | 10 |
Where do complaints against Delbert Services come from?
The states where consumers have filed the most CFPB complaints against Delbert Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Delbert Services
Across 44 states with at least one filing
- Virginia
Virginia
34 complaints
- Texas
Texas
34 complaints
- Florida
Florida
32 complaints
- New Jersey
New Jersey
30 complaints
- Ohio
Ohio
21 complaints
- Michigan
Michigan
19 complaints
- North Carolina
North Carolina
17 complaints
- Georgia
Georgia
17 complaints
Frequently Asked Questions
What is the most common complaint against Delbert Services? ▼
The most common issue consumers report about Delbert Services is "Communication tactics", specifically "Frequent or repeated calls". This is based on 377 complaints filed with the CFPB.
Are complaints against Delbert Services increasing or decreasing? ▼
Complaints against Delbert Services have been stable. The company received 0 complaints in the last 12 months.
What is Delbert Services's reputation grade? ▼
Delbert Services has a reputation grade of D (score: 54.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Delbert Services respond to consumer complaints? ▼
Delbert Services has a 95% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.
In how many states does Delbert Services operate? ▼
Delbert Services has received CFPB complaints from consumers in 44 states, with the most complaints from Virginia (34 complaints).
What can I do if Delbert Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Delbert Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |