Total CFPB complaints
1,684
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,684 complaints
CURO Intermediate Holdings — Debt Collector Complaint Profile
CFPB complaint profile across 44 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CURO Intermediate Holdings
- Attempts to collect debt not owed
Attempts to collect debt not owed
714 complaints
- Written notification about debt
Written notification about debt
288 complaints
- Took or threatened to take negative or legal action 138
Took or threatened to take negative or legal action
138 complaints
- False statements or representation 104
False statements or representation
104 complaints
- Cont'd attempts collect debt not owed 49
Cont'd attempts collect debt not owed
49 complaints
- Communication tactics 46
Communication tactics
46 complaints
D
Grade D · 56.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about CURO Intermediate Holdings?
CURO Intermediate Holdings has accumulated 1,684 total CFPB complaints across 44 states, with 28 filed in the most recent 12 months against 1,656 historical complaints before that window. The trailing-12-month volume represents 1.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 44 states, led by Texas with 471 and California with 297, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.9/100 places CURO Intermediate Holdings in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
28
1.7% of total history
Rising ↑
States active
44
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
D
56.9/100 composite
Response-quality profile
How CURO Intermediate Holdings performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 29.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 78.6%
Share of US states + territories with at least one filed complaint against this collector.
How does CURO Intermediate Holdings compare to its peers?
CURO Intermediate Hold… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed714 (%)
Written notification about debt288 (%)
False statements or representation104 (%)
Took or threatened to take negative or legal action138 (%)
Cont'd attempts collect debt not owed49 (%)
Communication tactics46 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 347 |
| Attempts to collect debt not owed | Debt was result of identity theft | 267 |
| Written notification about debt | Didn't receive enough information to verify debt | 212 |
| False statements or representation | Attempted to collect wrong amount | 104 |
| Attempts to collect debt not owed | Debt was paid | 100 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 86 |
| Written notification about debt | Didn't receive notice of right to dispute | 76 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 52 |
| Cont'd attempts collect debt not owed | Debt is not mine | 49 |
| Communication tactics | Frequent or repeated calls | 46 |
Where do complaints against CURO Intermediate Holdings come from?
The states where consumers have filed the most CFPB complaints against CURO Intermediate Holdings. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CURO Intermediate Holdings
Across 44 states with at least one filing
- Texas
Texas
471 complaints
- California
California
297 complaints
- Tennessee 87
Tennessee
87 complaints
- Louisiana 73
Louisiana
73 complaints
- Alabama 69
Alabama
69 complaints
- Ohio 64
Ohio
64 complaints
- Virginia 64
Virginia
64 complaints
- Missouri 61
Missouri
61 complaints
Frequently Asked Questions
What is the most common complaint against CURO Intermediate Holdings? ▼
The most common issue consumers report about CURO Intermediate Holdings is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,684 complaints filed with the CFPB.
Are complaints against CURO Intermediate Holdings increasing or decreasing? ▼
Complaints against CURO Intermediate Holdings are rising. The company received 28 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is CURO Intermediate Holdings's reputation grade? ▼
CURO Intermediate Holdings has a reputation grade of D (score: 56.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does CURO Intermediate Holdings respond to consumer complaints? ▼
CURO Intermediate Holdings has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does CURO Intermediate Holdings operate? ▼
CURO Intermediate Holdings has received CFPB complaints from consumers in 44 states, with the most complaints from Texas (471 complaints).
What can I do if CURO Intermediate Holdings is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CURO Intermediate Holdings violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |