This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 26 complaints

CrossCountry Mortgage LLC - Debt Collector Complaint Profile

CFPB complaint profile across 15 states, reputation grade C.

Complaints by issue type

What consumers report about CrossCountry Mortgage LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 59.8/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: CrossCountry Mortgage LLC ranks ahead of 42% of the 5,283 collectors PlainCollector grades - 58% keep a cleaner CFPB record, on 26 all-time complaints and a 100% timely-response rate.

42nd pct
reputation rank of 5,283 graded collectors
26
CFPB complaints, all-time
100%
answered inside the CFPB window
12
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about CrossCountry Mortgage LLC?

CrossCountry Mortgage LLC has accumulated 26 total CFPB complaints across 15 states, with 12 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 46.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate.

Complaints have been recorded across 15 states, led by Illinois with 4 and California with 3. Normalized against the full CFPB collector database, the reputation score of 59.8/100 places CrossCountry Mortgage LLC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

26

low-volume (CCDB)

Last 12 months

12

46.2% of all-time complaints

Rising ↑

States active

15

regional footprint

Timely response rate

100%

excellent band

Reputation grade

C

59.8/100 composite

How does CrossCountry Mortgage LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

60 42nd percentile higher than 42% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

CrossCountry Mortgage LLC versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 26.8%

Share of US states + territories with at least one filed complaint against this collector.

How does CrossCountry Mortgage LLC compare to its peers?

How does CrossCountry Mortgage LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
CrossCountry Mortgage … National average
Complaints (last 12 mo)lower is better
12
5
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-01 2021-04

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 14
Took or threatened to take negative or legal action - 8
Written notification about debt - 2
Communication tactics - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against CrossCountry Mortgage LLC come from?

CrossCountry Mortgage LLC's own per-state count, not a national baseline.

Top states by complaints against CrossCountry Mortgage LLC

Across 15 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if CrossCountry Mortgage LLC contacts you

A grade of C signals how CrossCountry Mortgage LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really CrossCountry Mortgage LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how CrossCountry Mortgage LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against CrossCountry Mortgage LLC? ▼

The most common issue consumers report about CrossCountry Mortgage LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 26 complaints filed with the CFPB.

Are complaints against CrossCountry Mortgage LLC increasing or decreasing? ▼

Complaints against CrossCountry Mortgage LLC are rising. The company received 12 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is CrossCountry Mortgage LLC's reputation grade? ▼

CrossCountry Mortgage LLC has a reputation grade of C (score: 59.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does CrossCountry Mortgage LLC respond to consumer complaints? ▼

CrossCountry Mortgage LLC has a 100% timely response rate to CFPB complaints.

In how many states does CrossCountry Mortgage LLC operate? ▼

CrossCountry Mortgage LLC has received CFPB complaints from consumers in 15 states, with the most complaints from Illinois (4 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.