Total CFPB complaints
5
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 5 complaints
Creditors' Service Bureau of Niles, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Creditors' Service Bureau of Niles, Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 76.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Creditors' Service Bureau of Niles, Inc?
Creditors' Service Bureau of Niles, Inc has accumulated 5 total CFPB complaints across 3 states, with 0 filed in the most recent 12 months against 5 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 80% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by North Carolina with 2 and Michigan with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 76.3/100 places Creditors' Service Bureau of Niles, Inc in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
3
Distinct state filings
Timely response rate
80%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
76.3/100 composite
Response-quality profile
How Creditors' Service Bureau of Niles, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 80.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Creditors' Service Bureau of Niles, Inc compare to its peers?
Creditors' Service Bur… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-03 2020-09
Top Consumer Issues
Attempts to collect debt not owed3 (%)
Took or threatened to take negative or legal action1 (%)
Disclosure verification of debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
Where do complaints against Creditors' Service Bureau of Niles, Inc come from?
The states where consumers have filed the most CFPB complaints against Creditors' Service Bureau of Niles, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Creditors' Service Bureau of Niles, Inc
Across 3 states with at least one filing
- North Carolina
North Carolina
2 complaints
- Michigan
Michigan
2 complaints
- Indiana
Indiana
1 complaints
Frequently Asked Questions
What is the most common complaint against Creditors' Service Bureau of Niles, Inc? ▼
The most common issue consumers report about Creditors' Service Bureau of Niles, Inc is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 5 complaints filed with the CFPB.
Are complaints against Creditors' Service Bureau of Niles, Inc increasing or decreasing? ▼
Complaints against Creditors' Service Bureau of Niles, Inc have been stable. The company received 0 complaints in the last 12 months.
What is Creditors' Service Bureau of Niles, Inc's reputation grade? ▼
Creditors' Service Bureau of Niles, Inc has a reputation grade of B (score: 76.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Creditors' Service Bureau of Niles, Inc respond to consumer complaints? ▼
Creditors' Service Bureau of Niles, Inc has a 80% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Creditors' Service Bureau of Niles, Inc operate? ▼
Creditors' Service Bureau of Niles, Inc has received CFPB complaints from consumers in 3 states, with the most complaints from North Carolina (2 complaints).
What can I do if Creditors' Service Bureau of Niles, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Creditors' Service Bureau of Niles, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |