This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 70 complaints

Credit Management Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade D.

Complaints by issue type

What consumers report about Credit Management Services, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 57.2/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Credit Management Services, Inc. ranks ahead of 32% of the 5,283 collectors PlainCollector grades - 68% keep a cleaner CFPB record, on 70 all-time complaints and a 97% timely-response rate.

32nd pct
reputation rank of 5,283 graded collectors
70
CFPB complaints, all-time
97%
answered inside the CFPB window
9
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Credit Management Services, Inc.?

Credit Management Services, Inc. has accumulated 70 total CFPB complaints across 6 states, with 9 filed in the most recent 12 months against 61 historical complaints before that window. The trailing-12-month volume represents 12.9% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 97% timely-response rate against a 36% consumer-dispute-after-response rate.

Complaints have been recorded across 6 states, led by Nebraska with 58 and Kansas with 6. Normalized against the full CFPB collector database, the reputation score of 57.2/100 places Credit Management Services, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

70

low-volume (CCDB)

Last 12 months

9

12.9% of all-time complaints

Falling ↓

States active

6

regional footprint

Timely response rate

97%

excellent band

Consumer disputes

36%

high (vertical avg ~19%)

Reputation grade

D

57.2/100 composite

How does Credit Management Services, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

57 32nd percentile higher than 32% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Credit Management Services, Inc. versus the debt-collection vertical average.

Timely response within SLA 97.1%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 36.4%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 10.7%

Share of US states + territories with at least one filed complaint against this collector.

How does Credit Management Services, Inc. compare to its peers?

How does Credit Management Services, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Credit Management Serv… National average
Complaints (last 12 mo)lower is better
9
15
268
Timely-response ratehigher is better
97%
91%
91%
Consumer-dispute ratelower is better
36%
29%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-09 2020-10

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 16
Written notification about debt - 14
False statements or representation - 9
Taking/threatening an illegal action - 8
Took or threatened to take negative or legal action - 7
Communication tactics - 5
Cont'd attempts collect debt not owed - 4
Disclosure verification of debt - 4
Improper contact or sharing of info - 2
Threatened to contact someone or share information improperly - 1

Where do complaints against Credit Management Services, Inc. come from?

Credit Management Services, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Credit Management Services, Inc.

Across 6 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Credit Management Services, Inc. contacts you

A grade of D signals how Credit Management Services, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Credit Management Services, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Credit Management Services, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Credit Management Services, Inc.? ▼

The most common issue consumers report about Credit Management Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 70 complaints filed with the CFPB.

Are complaints against Credit Management Services, Inc. increasing or decreasing? ▼

Complaints against Credit Management Services, Inc. are falling. The company received 9 complaints in the last 12 months, showing improvement over prior periods.

What is Credit Management Services, Inc.'s reputation grade? ▼

Credit Management Services, Inc. has a reputation grade of D (score: 57.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Credit Management Services, Inc. respond to consumer complaints? ▼

Credit Management Services, Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 36% of cases.

In how many states does Credit Management Services, Inc. operate? ▼

Credit Management Services, Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Nebraska (58 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.