Total CFPB complaints
14
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 14 complaints
Credit & Collection Recovery Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Credit & Collection Recovery Services, Inc.
- Written notification about debt
Written notification about debt
4 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Communication tactics
Communication tactics
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 69.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Credit & Collection Recovery Services, Inc.?
Credit & Collection Recovery Services, Inc. has accumulated 14 total CFPB complaints across 3 states, with 3 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 21.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Alabama with 12 and Pennsylvania with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 69.3/100 places Credit & Collection Recovery Services, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
21.4% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
B
69.3/100 composite
Response-quality profile
How Credit & Collection Recovery Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Credit & Collection Recovery Services, Inc. compare to its peers?
Credit & Collection Re… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-08 2025-11
Top Consumer Issues
Attempts to collect debt not owed3 (%)
Written notification about debt4 (%)
Communication tactics2 (%)
Improper contact or sharing of info1 (%)
Disclosure verification of debt1 (%)
Cont'd attempts collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
Where do complaints against Credit & Collection Recovery Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Credit & Collection Recovery Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Credit & Collection Recovery Services, Inc.
Across 3 states with at least one filing
- Alabama
Alabama
12 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Credit & Collection Recovery Services, Inc.? ▼
The most common issue consumers report about Credit & Collection Recovery Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 14 complaints filed with the CFPB.
Are complaints against Credit & Collection Recovery Services, Inc. increasing or decreasing? ▼
Complaints against Credit & Collection Recovery Services, Inc. are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Credit & Collection Recovery Services, Inc.'s reputation grade? ▼
Credit & Collection Recovery Services, Inc. has a reputation grade of B (score: 69.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Credit & Collection Recovery Services, Inc. respond to consumer complaints? ▼
Credit & Collection Recovery Services, Inc. has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Credit & Collection Recovery Services, Inc. operate? ▼
Credit & Collection Recovery Services, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Alabama (12 complaints).
What can I do if Credit & Collection Recovery Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Credit & Collection Recovery Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |