This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 195 complaints

Credit Bureau Services Association - Debt Collector Complaint Profile

CFPB complaint profile across 25 states, reputation grade D.

Complaints by issue type

What consumers report about Credit Bureau Services Association

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.0/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Credit Bureau Services Association ranks ahead of 22% of the 5,283 collectors PlainCollector grades - 78% keep a cleaner CFPB record, on 195 all-time complaints and a 86% timely-response rate.

22nd pct
reputation rank of 5,283 graded collectors
195
CFPB complaints, all-time
86%
answered inside the CFPB window
43
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Credit Bureau Services Association?

Credit Bureau Services Association has accumulated 195 total CFPB complaints across 25 states, with 43 filed in the most recent 12 months against 152 historical complaints before that window. The trailing-12-month volume represents 22.1% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 86% timely-response rate against a 22% consumer-dispute-after-response rate.

Complaints have been recorded across 25 states, led by Texas with 105 and Oklahoma with 28. Normalized against the full CFPB collector database, the reputation score of 54.0/100 places Credit Bureau Services Association in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

195

mid-volume (CCDB)

Last 12 months

43

22.1% of all-time complaints

Stable →

States active

25

multi-region footprint

Timely response rate

86%

acceptable band

Consumer disputes

22%

elevated (vertical avg ~19%)

Reputation grade

D

54.0/100 composite

How does Credit Bureau Services Association's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

54 Bottom 22% higher than 22% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Credit Bureau Services Association versus the debt-collection vertical average.

Timely response within SLA 86.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 22.2%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 44.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Credit Bureau Services Association compare to its peers?

How does Credit Bureau Services Association compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Credit Bureau Services… National average
Complaints (last 12 mo)lower is better
43
143
268
Timely-response ratehigher is better
86%
100%
91%
Consumer-dispute ratelower is better
22%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 75
Written notification about debt - 38
False statements or representation - 38
Took or threatened to take negative or legal action - 14
Cont'd attempts collect debt not owed - 13
Communication tactics - 6
Disclosure verification of debt - 5
Threatened to contact someone or share information improperly - 3
Improper contact or sharing of info - 3

Where do complaints against Credit Bureau Services Association come from?

Credit Bureau Services Association's own per-state count, not a national baseline.

Top states by complaints against Credit Bureau Services Association

Across 25 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Credit Bureau Services Association contacts you

A grade of D signals how Credit Bureau Services Association's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Credit Bureau Services Association and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Credit Bureau Services Association ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Credit Bureau Services Association? ▼

The most common issue consumers report about Credit Bureau Services Association is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 195 complaints filed with the CFPB.

Are complaints against Credit Bureau Services Association increasing or decreasing? ▼

Complaints against Credit Bureau Services Association have been stable. The company received 43 complaints in the last 12 months.

What is Credit Bureau Services Association's reputation grade? ▼

Credit Bureau Services Association has a reputation grade of D (score: 54.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Credit Bureau Services Association respond to consumer complaints? ▼

Credit Bureau Services Association has a 86% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.

In how many states does Credit Bureau Services Association operate? ▼

Credit Bureau Services Association has received CFPB complaints from consumers in 25 states, with the most complaints from Texas (105 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.