Total CFPB complaints
263
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 263 complaints
Credit Bureau Collection Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 38 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Credit Bureau Collection Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
74 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
69 complaints
- Written notification about debt 29
Written notification about debt
29 complaints
- Disclosure verification of debt 23
Disclosure verification of debt
23 complaints
- False statements or representation 18
False statements or representation
18 complaints
- Communication tactics 13
Communication tactics
13 complaints
C
Grade C · 60.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Credit Bureau Collection Services, Inc.?
Credit Bureau Collection Services, Inc. has accumulated 263 total CFPB complaints across 38 states, with 0 filed in the most recent 12 months against 263 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 38 states, led by Florida with 37 and California with 24, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.6/100 places Credit Bureau Collection Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
38
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
C
60.6/100 composite
Response-quality profile
How Credit Bureau Collection Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 15.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 67.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Credit Bureau Collection Services, Inc. compare to its peers?
Credit Bureau Collecti… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-09 2020-08
Top Consumer Issues
Cont'd attempts collect debt not owed69 (%)
Attempts to collect debt not owed74 (%)
Disclosure verification of debt23 (%)
False statements or representation18 (%)
Written notification about debt29 (%)
Communication tactics13 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 42 |
| Attempts to collect debt not owed | Debt is not yours | 39 |
| Cont'd attempts collect debt not owed | Debt was paid | 27 |
| Disclosure verification of debt | Not given enough info to verify debt | 23 |
| Attempts to collect debt not owed | Debt was paid | 22 |
| False statements or representation | Attempted to collect wrong amount | 18 |
| Written notification about debt | Didn't receive enough information to verify debt | 16 |
| Written notification about debt | Didn't receive notice of right to dispute | 13 |
| Communication tactics | Frequent or repeated calls | 13 |
| Attempts to collect debt not owed | Debt was result of identity theft | 13 |
Where do complaints against Credit Bureau Collection Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Credit Bureau Collection Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Credit Bureau Collection Services, Inc.
Across 38 states with at least one filing
- Florida
Florida
37 complaints
- California
California
24 complaints
- Ohio
Ohio
24 complaints
- Michigan
Michigan
19 complaints
- Pennsylvania
Pennsylvania
16 complaints
- Texas
Texas
16 complaints
- Maryland 13
Maryland
13 complaints
- New York 10
New York
10 complaints
Frequently Asked Questions
What is the most common complaint against Credit Bureau Collection Services, Inc.? ▼
The most common issue consumers report about Credit Bureau Collection Services, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 263 complaints filed with the CFPB.
Are complaints against Credit Bureau Collection Services, Inc. increasing or decreasing? ▼
Complaints against Credit Bureau Collection Services, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Credit Bureau Collection Services, Inc.'s reputation grade? ▼
Credit Bureau Collection Services, Inc. has a reputation grade of C (score: 60.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Credit Bureau Collection Services, Inc. respond to consumer complaints? ▼
Credit Bureau Collection Services, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Credit Bureau Collection Services, Inc. operate? ▼
Credit Bureau Collection Services, Inc. has received CFPB complaints from consumers in 38 states, with the most complaints from Florida (37 complaints).
What can I do if Credit Bureau Collection Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Credit Bureau Collection Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |