Total CFPB complaints
19
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 19 complaints
CORNERSTONE RESOLUTION GROUP, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 16 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CORNERSTONE RESOLUTION GROUP, INC.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
6 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
4 complaints
- Communication tactics
Communication tactics
3 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
B
Grade B · 65.7/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about CORNERSTONE RESOLUTION GROUP, INC.?
CORNERSTONE RESOLUTION GROUP, INC. has accumulated 19 total CFPB complaints across 16 states, with 1 filed in the most recent 12 months against 18 historical complaints before that window. The trailing-12-month volume represents 5.3% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 84% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 16 states, led by California with 3 and Alabama with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.7/100 places CORNERSTONE RESOLUTION GROUP, INC. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
5.3% of total history
Stable →
States active
16
Distinct state filings
Timely response rate
84%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
B
65.7/100 composite
Response-quality profile
How CORNERSTONE RESOLUTION GROUP, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 84.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 23.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 28.6%
Share of US states + territories with at least one filed complaint against this collector.
How does CORNERSTONE RESOLUTION GROUP, INC. compare to its peers?
CORNERSTONE RESOLUTION… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-08 2025-12
Top Consumer Issues
Cont'd attempts collect debt not owed6 (%)
Taking/threatening an illegal action4 (%)
Communication tactics3 (%)
Disclosure verification of debt1 (%)
False statements or representation1 (%)
Took or threatened to take negative or legal action1 (%)
Written notification about debt1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Taking/threatening an illegal action | Attempted to/Collected exempt funds | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| False statements or representation | Impersonated an attorney or official | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
Where do complaints against CORNERSTONE RESOLUTION GROUP, INC. come from?
The states where consumers have filed the most CFPB complaints against CORNERSTONE RESOLUTION GROUP, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CORNERSTONE RESOLUTION GROUP, INC.
Across 16 states with at least one filing
- California
California
3 complaints
- Alabama
Alabama
2 complaints
- Arkansas 1
Arkansas
1 complaints
- Virginia 1
Virginia
1 complaints
- Kentucky 1
Kentucky
1 complaints
- Texas 1
Texas
1 complaints
- New York 1
New York
1 complaints
- North Carolina 1
North Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against CORNERSTONE RESOLUTION GROUP, INC.? ▼
The most common issue consumers report about CORNERSTONE RESOLUTION GROUP, INC. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 19 complaints filed with the CFPB.
Are complaints against CORNERSTONE RESOLUTION GROUP, INC. increasing or decreasing? ▼
Complaints against CORNERSTONE RESOLUTION GROUP, INC. have been stable. The company received 1 complaints in the last 12 months.
What is CORNERSTONE RESOLUTION GROUP, INC.'s reputation grade? ▼
CORNERSTONE RESOLUTION GROUP, INC. has a reputation grade of B (score: 65.7/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does CORNERSTONE RESOLUTION GROUP, INC. respond to consumer complaints? ▼
CORNERSTONE RESOLUTION GROUP, INC. has a 84% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does CORNERSTONE RESOLUTION GROUP, INC. operate? ▼
CORNERSTONE RESOLUTION GROUP, INC. has received CFPB complaints from consumers in 16 states, with the most complaints from California (3 complaints).
What can I do if CORNERSTONE RESOLUTION GROUP, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CORNERSTONE RESOLUTION GROUP, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |