Total CFPB complaints
47
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 47 complaints
Cooper Hoffman Klein Associates — Debt Collector Complaint Profile
CFPB complaint profile across 17 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Cooper Hoffman Klein Associates
- Taking/threatening an illegal action
Taking/threatening an illegal action
16 complaints
- Communication tactics
Communication tactics
10 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
9 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Improper contact or sharing of info 2
Improper contact or sharing of info
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
D
Grade D · 53.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Cooper Hoffman Klein Associates?
Cooper Hoffman Klein Associates has accumulated 47 total CFPB complaints across 17 states, with 0 filed in the most recent 12 months against 47 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Taking/threatening an illegal action", narrowing to "Threatened arrest/jail if do not pay", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 81% timely-response rate against a 37% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 17 states, led by Texas with 15 and Michigan with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.0/100 places Cooper Hoffman Klein Associates in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
17
Distinct state filings
Timely response rate
81%
Within CFPB SLA window
Consumer disputes
37%
After company response
Reputation grade
D
53.0/100 composite
Response-quality profile
How Cooper Hoffman Klein Associates performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 80.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 73.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 30.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Cooper Hoffman Klein Associates compare to its peers?
Cooper Hoffman Klein A… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-07 2020-03
Top Consumer Issues
Taking/threatening an illegal action16 (%)
Cont'd attempts collect debt not owed9 (%)
Communication tactics10 (%)
False statements or representation4 (%)
Improper contact or sharing of info2 (%)
Disclosure verification of debt1 (%)
Most common issue: Taking/threatening an illegal action — Threatened arrest/jail if do not pay
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 13 |
| Cont'd attempts collect debt not owed | Debt is not mine | 9 |
| Communication tactics | Threatened to take legal action | 6 |
| Communication tactics | Frequent or repeated calls | 3 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 3 |
| False statements or representation | Impersonated an attorney or official | 2 |
| False statements or representation | Indicated committed crime not paying | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
Where do complaints against Cooper Hoffman Klein Associates come from?
The states where consumers have filed the most CFPB complaints against Cooper Hoffman Klein Associates. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Cooper Hoffman Klein Associates
Across 17 states with at least one filing
- Texas
Texas
15 complaints
- Michigan
Michigan
7 complaints
- California 5
California
5 complaints
- Ohio 2
Ohio
2 complaints
- Illinois 2
Illinois
2 complaints
- Alabama 2
Alabama
2 complaints
- Utah 2
Utah
2 complaints
- Maryland 2
Maryland
2 complaints
Frequently Asked Questions
What is the most common complaint against Cooper Hoffman Klein Associates? ▼
The most common issue consumers report about Cooper Hoffman Klein Associates is "Taking/threatening an illegal action", specifically "Threatened arrest/jail if do not pay". This is based on 47 complaints filed with the CFPB.
Are complaints against Cooper Hoffman Klein Associates increasing or decreasing? ▼
Complaints against Cooper Hoffman Klein Associates have been stable. The company received 0 complaints in the last 12 months.
What is Cooper Hoffman Klein Associates's reputation grade? ▼
Cooper Hoffman Klein Associates has a reputation grade of D (score: 53.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Cooper Hoffman Klein Associates respond to consumer complaints? ▼
Cooper Hoffman Klein Associates has a 81% timely response rate to CFPB complaints. Consumers disputed the company's response in 37% of cases.
In how many states does Cooper Hoffman Klein Associates operate? ▼
Cooper Hoffman Klein Associates has received CFPB complaints from consumers in 17 states, with the most complaints from Texas (15 complaints).
What can I do if Cooper Hoffman Klein Associates is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Cooper Hoffman Klein Associates violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |