Total CFPB complaints
41
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 41 complaints
Convergys — Debt Collector Complaint Profile
CFPB complaint profile across 22 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Convergys
- Communication tactics
Communication tactics
16 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
11 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
C
Grade C · 61.1/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Convergys?
Convergys has accumulated 41 total CFPB complaints across 22 states, with 0 filed in the most recent 12 months against 41 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 78% timely-response rate against a 3% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 22 states, led by Florida with 5 and Tennessee with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.1/100 places Convergys in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
22
Distinct state filings
Timely response rate
78%
Within CFPB SLA window
Consumer disputes
3%
After company response
Reputation grade
C
61.1/100 composite
Response-quality profile
How Convergys performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 78.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 6.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 39.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Convergys compare to its peers?
Convergys National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-01 2018-12
Top Consumer Issues
Communication tactics16 (%)
Cont'd attempts collect debt not owed11 (%)
Disclosure verification of debt3 (%)
Attempts to collect debt not owed2 (%)
Taking/threatening an illegal action1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 3 |
| Communication tactics | Called after sent written cease of comm | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
Where do complaints against Convergys come from?
The states where consumers have filed the most CFPB complaints against Convergys. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Convergys
Across 22 states with at least one filing
- Florida
Florida
5 complaints
- Tennessee
Tennessee
4 complaints
- Ohio
Ohio
4 complaints
- California
California
3 complaints
- New York
New York
3 complaints
- New Mexico
New Mexico
2 complaints
- Texas
Texas
2 complaints
- Illinois
Illinois
2 complaints
Frequently Asked Questions
What is the most common complaint against Convergys? ▼
The most common issue consumers report about Convergys is "Communication tactics", specifically "Frequent or repeated calls". This is based on 41 complaints filed with the CFPB.
Are complaints against Convergys increasing or decreasing? ▼
Complaints against Convergys have been stable. The company received 0 complaints in the last 12 months.
What is Convergys's reputation grade? ▼
Convergys has a reputation grade of C (score: 61.1/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Convergys respond to consumer complaints? ▼
Convergys has a 78% timely response rate to CFPB complaints. Consumers disputed the company's response in 3% of cases.
In how many states does Convergys operate? ▼
Convergys has received CFPB complaints from consumers in 22 states, with the most complaints from Florida (5 complaints).
What can I do if Convergys is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Convergys violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |